Director of Housekeeping

Doubletree-Newark-Penn-Station; The Ironbound (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Doubletree by Hilton Newark Penn-Station is seeking a Director of Housekeeping to lead the department in a busy downtown hotel, drive quality standards, profitability and guest satisfaction, and collaborate closely with front office. The role reports directly to the General Manager.

You will oversee staffing, budgeting and systems, ensure brand adherence, and foster a positive team environment while balancing labor costs and guest expectations.

Qualifications

• Proficient with PMS system/Hilton(PEP).
• Front Office and Housekeeping experience (Preferred).
• 2 years of union experience (Required)
• Strong knowledge and experience of managing a union work-force (Required).
• Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
• The position requires effective time management and strong leadership communication skills.

Responsibilities

• Ensure total hotel cleanliness while ensuring all brand standards are being applied.
• Implement systems and processes that ensure an efficiently run department, resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions.
• Prepare forecasts and reports and assist in the development of the room's budget.
• Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service; monitor attendance; balance employee payroll.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Organize and conduct department meetings on a regular basis.
• Manage proper inventories and pars.
• Demonstrate working knowledge of appropriate housekeeping procedures relating to the Front Office including room status update; adhere to established lost and found procedures.
• Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
• Ability to plan promotional or incentive programs for employees.
• Perform other duties as requested by management.

Skills

PMS system

Front Office experience

Union experience

Job description

Doubletree by Hilton Newark Penn-Station is seeking a Director of Housekeeping. Experience a must to be considered for this role. This is a Department Head position responsible for the successful operation of the Housekeeping Department of a busy downtown hotel. Responsibilities include, directing the housekeeping department as well as the seamless collaboration with front office while maintaining quality standards, profitability and customer satisfaction. This position reports directly to the General Manager.

Attached to Newark Penn Station, The Doubletree by Hilton Newark Penn Station hotel provide guests with an easy and quick access to the train station. The hotel is centrally located in the heart of downtown Newark, offering a convenient way to explore New York City and the surrounding areas.

Job Responsibilities:

• Ensure total hotel cleanliness while ensuring all brand standards are being applied.
• Implement systems and processes that ensure an efficiently run department, resolve complaints and evaluate patterns or trends in customer complaints in order to plan corrective actions.
• Prepare forecasts and reports and assist in the development of the room's budget.
• Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service; monitor attendance; balance employee payroll.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Organize and conduct department meetings on a regular basis.
• Manage proper inventories and pars.
• Demonstrate working knowledge of appropriate housekeeping procedures relating to the Front Office including room status update; adhere to established lost and found procedures.
• Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
• Ability to plan promotional or incentive programs for employees.
• Perform other duties as requested by management.

Job Qualifications

• Proficient with PMS system/Hilton(PEP).
• Front Office and Housekeeping experience (Preferred).
• 2 years of union experience (Required)
• Strong knowledge and experience of managing a union work-force (Required).
• Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
• The position requires effective time management and strong leadership communication skills.

Source: Hospitality Online