Director of Housekeeping

Omni Hotels & Resorts; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel is seeking a Housekeeping Manager to manage and coordinate the housekeeping and laundry departments. This role requires exceptional guest service skills and the ability to maintain high standards of cleanliness in a dynamic environment. Candidates should have prior experience in a large 4-diamond hotel and be able to manage a motivated staff while ensuring cost efficiency.

Qualifications

• Exceptional guest service skills required.
• Strong attention to detail and ability to multitask in a high-paced environment.
• Previous experience in a large 4-diamond property preferred.

Responsibilities

• Manage and coordinate all functions of the Housekeeping and Laundry departments.
• Ensure cost controls and maintain levels of cleanliness.
• Monitor and control all labor costs for Housekeeping and Laundry departments.

Skills

Exceptional guest service

Attention to detail

Multi-tasking

Decision making

Education

Experience in a large 4-diamond property

Tools

MS Word

Excel

PMS

Job description

Overview

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness. To ensure cost controls are in place.

Responsibilities

• Maintain standards of cleanliness and a consistent guest experience as documented by Guest Index, Nobey, AAA 4-Diamond, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
• To assist in monitoring the preventative Maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
• To maintain Housekeeping and Laundry turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front desk, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas interior and exterior are at peak operative levels.
• Close coordination and communication with other internal departments.
• Directly control the issuance and retrieval of associate uniforms.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within prescribed time limits.
• Inspect and tour all public areas.
• Inspect all VIP rooms.
• Monitor guest’s complaints accordingly and take corrective action when necessary.
• Maintain and administer monthly linen inventories, responsible for action plans to address shrinkage.
• Assist with budget process as required by Director of Rooms.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are available, complete analysis of amenity consumption.
• To ensure hotel, guest and associate are maintained in a safe and secure environment.
• Knowledge of hotel facilities and events.

Qualifications

Qualifications:

• Exceptional guest service skills.
• Computer skills including MS Word, Excel and PMS.
• Office Equipment.
• Strong attention to detail.
• Ability to multi-task in a high paced environment.
• Remain calm and professional at all times.
• Be able to make quick decisions and possess good judgment.
• Knowledge of Laundry equipment and operations.
• Previous experience in a large 4-diamond property.

Physical Requirements:

• Must be able to push or pull up to 75lb.
• Must be able to lift a minimum of 50lb.
• Walk for long periods of time.

Working Environment:

• Interior of hotel with possible exposure to the outside.
• Exposure to various hazardous chemicals.

Tools & Equipment:

• Radio
• Nextel
• Telephone
• Copier
• Printer
• Fax
• Computer

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].