Director of Housekeeping

1 Hotels; Miami Beach (FL); On-site; USD 90,000 - 135,000; Full time

Job summary

A leading luxury hotel brand is seeking a Director of Housekeeping to oversee exceptional service and cleanliness standards at their Miami Beach property. The ideal candidate will demonstrate strong leadership qualities, organizational prowess, and a commitment to guest satisfaction, ensuring a rewarding experience for both team members and guests.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance

Qualifications

• 5 or more years luxury hotel experience.
• Strong leader with proven track record in guest satisfaction.
• Flexible with a commitment to 24-hour operational demands.

Responsibilities

• Oversee daily operations of housekeeping department including room attendants and supervisors.
• Ensure adherence to cleanliness and sanitation standards.
• Manage recruitment, scheduling, and training of staff.

Skills

Leadership

Communication

Organization

Education

Post-secondary diploma or degree

Job description

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Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We’re currently seeking a highly motivated and experienced Director of Housekeeping to lead our housekeeping team. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and service throughout our property. This leadership role requires strong organizational skills, a hands-on management style, and a commitment to exceptional guest and team member satisfaction.

The Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

Inside tip: Leading by example may lead you to incredible growth opportunities.

Key Responsibilities:

• Oversee daily operations of the housekeeping department, including room attendants, public area attendants, laundry, and supervisors.
• Ensure cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces.
• Implement and uphold housekeeping policies and procedures in compliance with safety and sanitation standards.
• Manage staffing levels, scheduling, recruitment, training, and performance evaluations.
• Collaborate with the maintenance, front office, and other departments to ensure seamless guest experiences.
• Monitor inventory levels and ensure adequate stock of linens, cleaning supplies, and equipment.
• Conduct regular inspections of rooms and public areas to maintain quality standards.
• Analyze department performance metrics and drive continuous improvement initiatives.
• Prepare and manage departmental budget, including labor, supplies, and capital expenses.
• Address guest complaints and special requests promptly and professionally.

About you...

5 or more years luxury hotel experience.

A post-secondary diploma or degree would be a plus.

An expert in housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance

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