Director of Hospice Clinical Services

MorseLife Health System, Inc.; West Palm Beach (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement and Professional

Paid Time Off (PTO) and Holidays

On-site Dining and Employee Cafeteria

Job summary

MorseLife Health System, Inc. is seeking a Director of Hospice Clinical Services to oversee the clinical operations for patients and families, guiding strategic direction and ensuring exceptional care.

You will partner with Business Development to create high-value hospice programs and referrals across MorseLife Hospice and Palliative Care. The role requires leadership of clinical staff, adherence to standards, budget awareness, and ongoing quality improvement.

Qualifications

• Master's degree preferred, or a bachelor's degree from a four-year program.
• 3 to 5 years of hospice management experience.
• Strong administrative skills including computer/software abilities.

Responsibilities

• Directs clinical staff in admissions, discharges, transfers, and patient care services.
• Ensures quality and safe delivery of hospice services per policies and regulations.
• Collaborates with leadership to manage budgets, staffing, and growth initiatives.

Skills

Leadership

Hospice management

Regulatory compliance

Education

Master's degree preferred

Tools

Computer proficiency

Job description

About MorseLife

For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

Accolades

• Great Place To Work® Certified employer
• 5-Star Teaching Nursing Home
• Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care

Academic Partners

• Academy for Nursing and Health Occupations
• Barry University
• Florida Atlantic University (FAU)
• Florida International University (FIU)
• Keiser University
• Lynn University
• Nova Southwestern University (NSU)
• Palm Beach State College (PBSC)
• South Florida Healthcare Institute
• South University
• University of Miami (UM)

MorseLife by the Numbers

• 40+ years of serving South Florida seniors and their families
• 1,700+ dedicated team members united by a shared mission
• 5-Star Teaching Nursing Home recognized for excellence in care
• Great Place To Work® Certified workplace
• Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care
• 11 academic partnerships helping educate tomorrow’s healthcare professionals
• Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services
• Mission-driven nonprofit organization committed to excellence, compassion, and innovation

Position Summary

The Director of Hospice Clinical Services is responsible for the overall effectiveness and quality of clinical services provided to patients and families by managing the day-to-day operations and guiding the strategic direction to ensure exceptional care while fostering growth and innovation. Additionally, the Director will collaborate with Business Development to establish programs and services that deliver great value to the patients, families, and referrals of MorseLife Hospice and Palliative Care.

How You’ll Make an Impact

• Serves as the acting Hospice Director, when needed.
• Directs Coordinates and Oversees all clinical staff in admissions, discharges, transfers, and patient care services.
• Ensures quality and safe delivery of hospice services through adherence to policies, procedures, and regulatory requirements.
• Provide guidance, support, and counseling to team managers to enhance care quality.
• Manages the performance and development of clinical staff by overseeing orientation, training, performance management, and continuing education programs.
• Foster a culture Of growth, excellence, and interdisciplinary collaboration among clinical staff.
• Monitors and manages operational data to adjust staffing, budgets, and resources.
• Maintain statistics, reports, and records to evaluate organizational activities and compliance.
• Ensure proper inventory and medical records management.
• Partners with business and sales teams to co-manage referral sources and promote hospice access.
• Engage with Senior Living Communities and other referral sources to support growth.
• Participates in senior leadership team discussions and decisions and collaborates on budget preparation and financial management with the Vice President of Hospice and Palliative Care.
• Ensures compliance with local, state, and federal laws, licensure, and accreditation standards.
• Leads efforts in Quality Assessment and Performance Improvement (QAPI) with quarterly and annual reviews.
• Handle surveys and audits by external agencies and address related issues.
• Assist in developing organizational goals and policies.
• Stay informed about advancements in hospice care and share best practices with staff.
• Promote hospice referrals with urgency and a culture Of "yes.".
• Engage clinical staff to support growth initiatives and strengthen community relationships.
• Manage conflict resolution and complaint handling to improve patient and caregiver satisfaction.
• Performs all other duties as assigned.

What You’ll Bring

To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Master's degree preferred, or a bachelor's degree from a four-year program from an accredited college or university.
• 3 to 5 years of hospice management experience.
• Strong administrative skills including computer/software abilities.

Certificates, Licenses, Registrations

• Valid State of Florida Registered Nurse (RN) License
• Valid CPR Card

Benefits & Perks

At MorseLife, we believe in taking care of the people who care for others. That’s why we offer a comprehensive benefits package designed to support your health, financial well‑being, work‑life balance, and professional growth.

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Voluntary Life and Supplemental Insurance
• Short‑Term and Long‑Term Disability Insurance
• 403(b) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Employee Referral Bonus Program
• Employee Recognition and Appreciation Programs
• Exclusive Employee Discounts through Tickets At Work
• Free Parking
• On‑site Dining and Employee Cafeteria
• Career Growth and Internal Advancement Opportunities

Why You’ll Love Working Here

At MorseLife, you’re more than an employee. You’re part of a team united by a shared mission to enrich the lives of older adults while supporting one another every step of the way.

• Work for a Great Place To Work® Certified employer where employees are valued, respected, and supported.
• Join a 5-Star Teaching Nursing Home that is shaping the future of healthcare through partnerships with leading colleges and universities.
• Build your career with an organization that has proudly served South Florida for more than 40 years.
• Work alongside experienced clinicians, interdisciplinary teams, and healthcare students committed to excellence.
• Take advantage of ongoing professional development, continuing education, tuition reimbursement, and opportunities for internal advancement.
• Experience a culture built on our core values of Leadership, Teamwork, Customer Focus, Quality, Impact, and Passion.
• Make a meaningful difference in the lives of residents, patients, families, and fellow team members every single day.

Our Commitment to Excellence

At MorseLife, excellence is more than a goal—it’s our standard. Every member of our team contributes to creating a culture of compassion, accountability, innovation, and service. We believe that exceptional employee experiences lead to exceptional resident experiences, and we are committed to investing in our people, celebrating their successes, and supporting their professional growth every step of the way.

Ready to Make a Difference?

Every interaction has the power to brighten someone’s day, restore dignity, and improve quality of life. If you’re looking for more than just a job and want to build a rewarding career with an organization that invests in its people and its mission, MorseLife Health System is the place for you. Join a team where you’ll be valued, supported, and empowered to grow while helping us continue a legacy of excellence that spans more than four decades.

Employment Requirements

At MorseLife, the safety and well‑being of our residents, patients, employees, and visitors are our top priorities. As part of our pre‑employment process, all offers of employment are contingent upon successfully completing:

• A 10‑panel pre‑employment drug screening
• A Level 2 background screening in accordance with the requirements of the Florida Agency for Health Care Administration (AHCA)
• A post‑offer physical examination
• A QuantiFERON‑TB Gold blood test (or other approved tuberculosis screening, as applicable
• Employment eligibility verification (Form I‑9) and any additional pre‑employment requirements applicable to the position

MorseLife Health System is proud to be an Equal Opportunity Employer. We maintain a Drug‑Free Workplace and are committed to fostering a diverse, inclusive, and respectful environment where every team member can thrive.