Director of Guest Services

Distinctive Hospitality Group; Mystic (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Go Hilton team member travel discount

Career development opportunities

Job summary

Hilton Mystic seeks a Director of Guest Services to oversee Front Office and Recreation teams, ensuring exceptional service and a seamless guest experience. You will supervise daily operations, maintain lobby and entrance areas, and collaborate across departments to meet guest needs.

The role requires proven hotel leadership, a focus on detail, and the ability to work a varied schedule including weekends and evenings. AAA Four Diamond experience is preferred.

Qualifications

• Minimum 3-5 years in hotel management position.
• Previous AAA Four Diamond experience preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Knowledge of Hilton PEP a plus.

Responsibilities

• Lead and manage the Front Office team with assistance from Assistant Front Desk Manager
• Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean, comfortable experiences to all guests.
• Ensure smooth check-in and check-out processes
• Handle guest inquiries and resolve any issues promptly
• Coordinate with other departments to meet guest needs
• Monitor guest feedback and implement improvements as needed

Skills

Leadership

Communication

Problem-solving

Attention to detail

Reservation systems knowledge

Job description

Description of the role

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team which includes the Front Office and Recreation teams, and will assist in providing a seamless and elevated experience for all guests while also ensuring our lobby, hotel entrance, and recreation area are maintained.

Responsibilities

• Lead and manage the Front Office team with assistance from Assistant Front Desk Manager
• Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean, comfortable experiences to all guests.
• Ensure smooth check-in and check-out processes
• Handle guest inquiries and resolve any issues promptly
• Coordinate with other departments to meet guest needs
• Monitor guest feedback and implement improvements as needed

Requirements

• Minimum 3-5 years in hotel management position
• Previous AAA Four Diamond experience preferred
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Attention to detail and problem-solving abilities
• Knowledge of reservation systems and hotel operations
• Ability to work a varied schedule that includes weekends, holidays and evenings
• Knowledge of Hilton PEP a plus

Benefits

• Competitive salary ranging from $70,000.00 to $75,000.00 per year
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Go Hilton team member travel discount
• Career development opportunities

About the Company

Hilton Mystic is a renowned hotel located in Mystic, CT, known for its exceptional service and luxurious accommodations. We are committed to providing our guests with memorable experiences and opportunities for our team members to grow and succeed in the hospitality industry.