Director of Guest Services

The Westin at Frenchman's Reef; Charlotte Amalie (United States Virgin Islands); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin at Frenchman's Reef seeks a Director of Guest Services to lead front desk, bell staff, and guest services in a luxury Caribbean resort. You will focus on guest satisfaction, revenue generation, and staff development in a dynamic hospitality environment.

Ideal candidates bring strong leadership, negotiation, and communication skills, plus a proven ability to manage multiple departments and ensure service excellence across all guest touchpoints.

Qualifications

• College-level reasoning, math, and language skills.
• Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.
• Time management skills.
• Negotiation abilities.
• Ability to manage and lead each department independently.
• Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Oversee the operation of front desk, bell staff, and guest services.
• Maximize hotel revenue and productivity.
• Select, train and develop team members.
• Establish and maintain quality service levels while maximizing profits.
• Forecasting and budgeting.
• Demonstrate commitment to customer service by promptly addressing guest needs.

Skills

Leadership

Time management

Negotiation

Communication

English fluency

Cash handling

Education

Bachelor’s degree or 4 years department management experience

Job description

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef.

Overview

Are you ready to lead an exceptional hospitality team and drive both guest satisfaction and revenue? The Director of Guest Services is responsible for overseeing the operation of front desk, bell staff, and guest services; maximizing hotel revenue and productivity; selecting, training and developing team members; establishing and maintaining quality service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs as well as going above and beyond to delight the guests.

Qualifications

• College level reasoning, math, and language skills.

• Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.

• Time management skills.

• Negotiation abilities.

• Ability to manage and lead each department independently.

• Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.

• Prior cash handling experience necessary.

• Ability to communicate effectively with the public and other employees.

• Read, write and speak English fluently.

• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match