Guest Relations Associate- Jordan Ford

Sonic Automotive; Mishawaka (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Guest Relations Associate to enhance customer interactions at their Mishawaka dealership. This role is pivotal in generating service appointments and providing exceptional customer service through prompt and professional responses to inquiries. The ideal candidate will thrive in a dynamic environment, utilizing CRM tools and lead management systems to track customer interests and ensure satisfaction. If you are passionate about delivering outstanding service and eager to grow in a supportive team, this opportunity is perfect for you.

Qualifications

• Excellent communication skills required for customer interactions.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer inquiries with professionalism and accuracy.
• Generate service appointments and manage customer data effectively.

Skills

Verbal Communication

Written Communication

Organizational Skills

Time Management

Customer Service

Tools

CRM Software

Lead Management Tools

Job description

Guest Relations Associate- Jordan Ford in Mishawaka, IN at Sonic Automotive

Location: East Jefferson Boulevard 609
Mishawaka, IN 46545

Job Type: Other

Experience: Associate

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Jordan Ford, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:
The Guest Relations Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The Guest Relations Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Guest Relations Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms and other documentation on a timely basis.
7. Perform cashier duties as requested.
8. Perform other job-related duties as assigned.
9. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications:

1. Excellent verbal and written communication skills.
2. Ability to work independently and as part of a team in a fast-paced environment.
3. Ability to work in a call center environment.
4. Strong organizational and time management skills.
5. Ability to read and comprehend rules, regulations, policies and procedures.

All your information will be kept confidential according to EEOC guidelines.