Director of Guest Relations

Elevate Care; Country Club Hills (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Elevate Care is seeking a Director of Guest Relations to lead customer service efforts in a skilled nursing environment. This role focuses on ensuring a positive experience for residents and families through exceptional hospitality and clear communication. The ideal candidate will have a passion for senior care and strong interpersonal skills. Join Elevate Care to make a meaningful impact on residents' lives.

Benefits

Supportive work environment

Career growth potential

Competitive compensation and benefits

Qualifications

• Previous experience in customer service, hospitality, or healthcare preferred.
• Excellent interpersonal, communication, and conflict-resolution skills.

Responsibilities

• Serve as the primary liaison between families, residents, and staff.
• Address and resolve concerns or complaints with empathy and professionalism.
• Oversee customer service initiatives and develop hospitality-focused programs.

Skills

Interpersonal Skills

Communication

Conflict Resolution

Organizational Abilities

Attention to Detail

Bilingual

Education

Experience in Customer Service

Experience in Hospitality

Experience in Healthcare

Job description

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Are you passionate about creating exceptional experiences for others? Elevate Care is seeking a warm, energetic, and experienced Director of Guest Relations to lead our customer service and hospitality efforts in a skilled nursing environment.

As the Director of Guest Relations, you’ll serve as the friendly face and voice of our facility—ensuring that every resident, family member, and guest feels welcomed, heard, and valued. This role is ideal for someone who thrives on personal connections, clear communication, and problem-solving with compassion.

Key Responsibilities:

• Serve as the primary liaison between families, residents, and staff to ensure satisfaction and a positive experience
• Address and resolve concerns or complaints with empathy and professionalism
• Support the admissions and discharge process by providing a welcoming and supportive environment
• Oversee customer service initiatives and develop hospitality-focused programs
• Collaborate with interdisciplinary teams to improve resident and family experiences
• Track satisfaction metrics and implement strategies for continuous improvement
  
  

Qualifications:

• Previous experience in customer service, hospitality, or healthcare preferred
• Excellent interpersonal, communication, and conflict-resolution skills
• Strong organizational abilities and attention to detail
• Passion for senior care and a resident-first mindset
• Bilingual abilities a plus
  
  

Why Elevate Care?

• Supportive and mission-driven work environment
• Opportunity to make a real impact on residents’ lives
• Career growth potential within our organization
• Competitive compensation and benefits
  
  

Ready to bring hospitality and heart to healthcare? Join Elevate Care as our next Director of Guest Relations and help us make every interaction count.

Apply now and become part of the Elevate Care difference.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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