Director of Graphic Design

CBTS

Burbank (CA)

On-site

USD 100,000 - 130,000

Part time

14 days+

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Job summary

A leading technology consulting firm is seeking a Sr. Design Researcher to advocate for user-centered design practices. This role involves shaping research vision, conducting user interviews, and synthesizing insights into actionable solutions that enhance complex business workflows. The ideal candidate has extensive experience in user research, mentoring skills, and a strong analytical mindset to support design efforts. Join us to push the boundaries of user-centric design within a collaborative environment.

Qualifications

8+ years of experience in user interviews, able to elicit pain points and requirements from users.
8+ years of experience in capturing and developing data around user behaviors.
5+ years of experience mentoring and coaching team members in user-centric designs.

Responsibilities

Shape a clear research vision for products and prioritize research opportunities.
Plan and conduct user interviews, workshops, and usability tests.
Synthesize findings into actionable insights and create impactful artifacts.

Skills

User Interviews

Quantitative Measurement

Mentoring and Coaching

Job description

Sr. Design Researcher will champion user-centered research and design practices for internal web-based applications and platforms used by Studio business users. This role is responsible for uncovering user needs, synthesizing insights, and guiding the design of intuitive, data-driven experiences that simplify complex business workflows and empower faster sharper decision‑making.

Job Responsibilities / Typical Day in the Role

Strategy & Leadership: This role is responsible for shaping a clear research vision for products and prioritizing research opportunities that align with business goals. It will champion a research-driven culture by fostering a department-wide understanding of user needs and promoting best practices in research. Additionally, the role will mentor and coach team members, providing guidance and support to strengthen capabilities and drive impact.
Research Planning & Execution: The Sr. Design Researcher will plan and conduct interviews, workshops, and usability testing with the end user community to identify explicit and latent pain points and opportunities. They will facilitate these sessions in conjunction with UI/UX Designers, Technical Product Owners and Business Analysts.
Analysis & Communication: They will help the team synthesize findings into actionable insights and create impactful artifacts such as visualized research outputs in formats like user journey maps, personas/archetypes. They will deliver clear, compelling presentations of findings to diverse audiences and collaborate closely with the design team to translate complex business rules, licensing data, and forecasting logic into intuitive, user‑friendly designs.
Facilitation, Collaboration & Advocacy: This role will coach the team into advocating for the end user throughout the iterative design and development processes. They will collaborate with the Functional Team (UX Team, Technical Product Owners, Business Analysts) and Technical Delivery Team (Scrum Master, Engineers) to ensure insights are incorporated into the design, user stories, and the end product.

Must Have Skills / Requirements

Proven experience with User Interviews

a. 8+ years of experience; Ability to elicit pain points and requirements from users.
Experience with Quantitative Measurement

a. 8+ years of experience; Expertise in capturing and developing data around user behaviors that can be used to inform system design.
Ability to mentor and coach team members

a. 5+ years of experience; Ability to train and coach colleagues in adopting a more user‑centric mindset.

Nice to Have Skills / Preferred Requirements