Director of Global Quality Assurance

Clark Associates

Lancaster (Lancaster County)

Hybrid

USD 140,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

On-Site Fitness Centers

Dog-friendly Offices

Job summary

A leading company in food service distribution is seeking a Director of Global Quality Assurance. This role demands a strong leader to drive quality and safety initiatives for private label products. The ideal candidate will possess at least 10 years of experience, including 5 in a leadership role, and be committed to building a culture of product integrity. This full-time position is based in Lancaster, Pennsylvania, and offers a hybrid work model.

Qualifications

Ten years of related experience, with at least 5 years of leadership experience.
Experience leading teams and designing quality programs.
Ability to evaluate safety and regulatory standards.

Responsibilities

Define and execute a comprehensive quality and safety strategy.
Drive quality and safety as a core organizational function.
Provide leadership for all quality and safety standards.
Build and lead a team across testing, product engineering, and quality control.
Develop a global supplier quality program for private-label products.

Skills

Leadership

Strategic and Critical Thinking

Collaboration

Strong Work Ethic

Project management

Tools

Quality management systems (QMS)

Risk assessment frameworks

Job description

Overview

Director of Global Quality Assurance role at Clark Associates. Clark Associates is looking for a strong leader in product safety and quality to lead the Company’s large-scale effort to centralize our quality assurance program for our private label products sold through various distribution channels including industry leading Ecommerce platform WebstaurantStore.com, The Restaurant Store, and Clark National Accounts. Qualified candidates will bring deep leadership experience to the role and be ready to continue building a robust team and system. Must be the type of leader who can build a culture of product and supplier integrity, navigate complexities, and drive organizational change without imposing unnecessary and overburdensome process on our highly agile organization. This is an exciting opportunity to combine your strategic vision and technical product expertise to design a critical program for Clark. The Director of Global Quality Assurance must be a strong and humble leader who is deeply invested in the success of others and Clark. This position is full-time and located in Lancaster, PA, but is hybrid-friendly for those within a 1-hour driving radius.

Responsibilities

Define and execute a comprehensive quality and safety strategy that ensures the integrity of high-risk products, including electrical and gas-powered commercial appliances and food-service equipment, industrial and janitorial equipment, furniture, chemicals, and lithium battery-powered products.
Drive organizational change by establishing quality and safety as a core function embedded within the organization.
Provide strategic leadership to the quality assurance function, setting clear direction and priorities that are aligned with the Company’s values.
Design and implement an enterprise-wide organizational quality and safety management system.
Lead a quality and safety team, and provide strategic direction to performance and safety testing, product engineering, and quality control within our large warehouse and distribution center network.
Build a comprehensive global supplier quality program focusing on high-risk products, assessing supplier network, and ensuring competent and responsible suppliers for private-label products.
Provide strategic leadership on all quality and safety-related matters to inform strategic product and sourcing decision-making, improve risk management, and drive quality enhancements throughout the organization.
Collaborate with cross-functional teams to ensure quality and safety considerations are integrated into all stages of the product lifecycle, from development through post-market surveillance.
Provide leadership and guidance for all standards and codes related to commercial equipment and appliances, including UL, ETL, NSF, Energy Star, and CSA.
Refine and improve post-market surveillance system, ensuring all customer complaints and reviews are monitored for safety and quality. Manage safety metrics and reports and integrate safety monitoring into quality management system.
Stay apprised of industry-related safety reports, including monitoring CPSC recall list, product liability litigation, and trade organization updates.
Interface with regulatory authorities, third party certification authorities, testing labs, and suppliers.

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Sponsorship Not Available, W2 only.

Experience

Ten years of related experience, with at least 5 years of leadership experience. Should have experience leading teams, designing programs, evaluating safety and regulatory standards, reviewing and ensuring products meet standards, and closely working with a legal department on safety and product liability matters.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Humble Leader
Strong Work Ethic
Collaborative
Strategic and Critical Thinker

Company Overview

A rapidly growing, multi-divisional company headquartered in Lancaster, Pennsylvania with services supporting all of Clark’s distribution methods in the food service industry.

Benefits