Global Director, Dynamics Enterprise Services

Barry-Wehmiller; St. Louis (MO); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401k plan with company match

Job summary

Barry-Wehmiller is looking for a Director of Enterprise Dynamics Services in St. Louis, Missouri. The successful candidate will lead a global team providing high-level support for Microsoft Dynamics applications. Responsibilities include team development, managing service desk operations, and ensuring effective customer service delivery. With 10 years in ERP management required, applicants should have experience in building support teams for large organizations. The role offers a salary range of $170,000 - $210,000 annually, along with comprehensive benefits.

Qualifications

• 10 years of experience in an ERP-related capacity.
• Direct experience managing a global user support organization for D365 systems.
• At least 5 years managing a customer-facing support organization.

Responsibilities

• Lead the Enterprise Dynamics Services Team to deliver Tier 1-4 support.
• Build and develop a team for global support on Dynamics F&O and CE solutions.
• Manage stakeholder communications to ensure operational issues are reported.

Skills

Customer service management

ERP Systems

Microsoft Dynamics

Leadership

Troubleshooting

Education

Bachelor’s degree in business administration, computer science, or information systems

Tools

Microsoft Dynamics 365

Job description

Barry-Wehmiller is looking for a Director of Enterprise Dynamics Services in St. Louis, Missouri. The successful candidate will lead a global team providing high-level support for Microsoft Dynamics applications. Responsibilities include team development, managing service desk operations, and ensuring effective customer service delivery. With 10 years in ERP management required, applicants should have experience in building support teams for large organizations. The role offers a salary range of $170,000 - $210,000 annually, along with comprehensive benefits.