Director of Global Customer Planning and Operations

Intel Corporation; Phoenix (AZ); Hybrid; USD 220,000 - 311,000; Full time

Job summary

Intel Corporation in the United States is seeking a Director of Global Customer Planning and Operations to lead agile planning and coordination across teams, transforming demand signals into reliable deliveries and optimizing schedules. The role drives cross-functional collaboration, delivers data-driven insights to senior leadership, and coaches a global planning team to achieve on-time execution.

This Senior leadership position emphasizes strategic thinking, strong communication, and a

Qualifications

• Bachelor’s degree in Engineering, SCM, Logistics or Business Administration; advanced degree preferred.
• 12+ years in supply chain planning; 8+ with master’s; 6+ with PhD.
• Experience leading global planning teams and cross-functional collaboration.
• Strong data analysis and ability to influence senior leadership.

Responsibilities

• Collaborate with customers to understand demand signals and forecast accuracy, translating these into delivery plans.
• Develop and execute supply chain strategies to optimize cycle times and on-time delivery.
• Provide regular data-driven insights to senior leadership on performance and risks.
• Partner with internal units to align goals and respond to market changes.
• Lead and coach a global planning team, modeling Intel values.

Skills

Global supply chain leadership

Forecasting & analytics

Cross-functional collaboration

Strategic planning

Education

Engineering degree

MBA / advanced degree preferred

Tools

Supply chain software

Data analytics tools

Job description

Job Details:

Job Description:

The Role and Impact:
As Director of Global Customer Planning and Operations you will lead the charge in ensuring seamless product delivery to Intel’s customers through agile planning and strategic collaboration. Your role is integral to transforming complex customer demand signals into timely deliveries, directly impacting Intel’s ability to meet customer needs and maintain market leadership. On a day-to-day basis, you will drive operational excellence by analyzing forecasts, optimizing delivery schedules, and collaborating across teams to fulfill customer orders reliably and efficiently.

Business group:
The Director of Global Customer Planning and Operations role is part of Intel Foundry’s Global Customer Planning and Operations group, which focuses on delivering world-class supply chain solutions that support Intel’s broader goals of innovation and market leadership. This group plays a pivotal role in enhancing customer satisfaction through strategic planning and operational agility, ensuring Intel’s products reach customers timely and effectively.

Key Responsibilities:

• Collaborate with customers to understand demand signals and forecast accuracy, translating these into actionable delivery plans.
• Develop and execute supply chain strategies to optimize cycle times, reduce risks, and ensure on-time delivery.
• Provide regular, data-driven insights to senior leadership on supply chain performance, inventory health, and delivery risks to influence decision-making.
• Partner with internal business units, sales, marketing, and manufacturing to align on shared goals and respond rapidly to market changes.
• Lead, inspire, and coach a high-performing global planning team, fostering collaboration and modeling Intel’s values.

Required Skills and Experience

• Proven expertise in supply chain operations, planning, and strategy development in global environments.
• Demonstrated ability to lead cross-functional collaboration and drive business performance management.
• Proficiency in supply chain tools and data analytics to optimize planning processes.
• Exceptional communication and leadership skills, with experience inspiring and empowering global teams.
• Strong problem-solving ability and strategic mindset to navigate ambiguity and drive results.
• Experience influencing senior leadership decisions and managing complex operational challenges.

Qualifications:

• Degree in Engineering, Supply Chain Management, Logistics, Business Administration, or a related field. Advanced degree preferred
• 12+ years of experience in supply chain planning with a Bachelor’s degree, 8+ years with a Master’s degree, or 6+ years with a PhD.

Join Intel’s dynamic team to shape the future of technology and make a significant impact in supply chain innovation and excellence.

Job Type:

Experienced Hire

Shift:

Shift 1 (United States of America)

Primary Location:

US, California, Santa Clara

Additional Locations:

US, Arizona, Phoenix, US, Oregon, Hillsboro

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation or ordinance.

Position of Trust

This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation. Find out more about the benefits of working at Intel.

Annual Salary Range for jobs which could be performed in the US: $220,320.00-311,040.00 USD

The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. Job posting details (such as work model, location or time type) are subject to change.

ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.