Director of Fulfillment Operations & Automation

Material-Bank; Olive Branch (MS); On-site; USD 120,000 - 180,000; Full time

Job summary

Material Bank is seeking a Director of Operations to lead our Olive Branch distribution center in Mississippi. This role oversees end-to-end fulfillment across multiple lines, with a focus on automation, WMS/WES/WCS systems, and a high‑performing team.

You will drive data‑driven decisions, partner with brands and 3PLs, and ensure safety, quality, and KPI targets while managing budgets and staffing across shifts.

Qualifications

• 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi‑shift operations.
• Experience owning operating budgets, cost‑per‑unit or labor productivity metrics, and high‑volume WMS‑enabled operations with robotics or automation.
• Experience managing parcel and freight operations and carrier relationships.
• Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools; openness to AI and emerging technologies.
• Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time‑sensitive environments.
• Availability to work nonstandard hours

Responsibilities

• Lead multi‑shift receiving, put‑away, replenishment, picking, pre‑pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
• Oversee fulfillment for member sampling, e‑commerce, and third‑party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
• Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
• Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
• Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.
• Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
• Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross‑border shipping requirements.
• Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
• Prioritize and deliver process and labor improvements with measurable, recurring savings.
• Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods‑to‑person systems.
• Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance.
• Drive standard work, SOP compliance, process mapping, root‑cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions.
• Maintain a strong safety culture and compliance with OSHA and applicable requirements.

Skills

Leadership

Analytical thinking

Problem solving

AI awareness

Tools

Excel

BI tools

Job description

Material Bank is seeking a Director of Operations to lead our Olive Branch distribution center in Mississippi. This role oversees end-to-end fulfillment across multiple lines, with a focus on automation, WMS/WES/WCS systems, and a high‑performing team.

You will drive data‑driven decisions, partner with brands and 3PLs, and ensure safety, quality, and KPI targets while managing budgets and staffing across shifts.