Director of Front Office — Luxury Guest Experience Leader

Aspen Snowmass; Mammoth Lakes (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Leave

401(k) Savings Plan

Employee Ski Pass

Job summary

Aspen Snowmass is seeking a Director of Front Office for Limelight Mammoth to lead Front Desk, Concierge, and Guest Services, ensuring seamless guest experiences and brand-aligned operations. The role reports to Operations leadership and offers housing and relocation options.

The salary range is USD 80,000 to USD 100,000 per year, with bonus eligibility for salaried roles. Ideal candidates bring luxury hospitality leadership and a collaborative, results-driven approach.

Qualifications

• Bachelor's degree in hospitality management, business administration, or related field.
• 5–7 years of progressive leadership experience in Front Office/Concierge/Guest Services in luxury or full-service hospitality.
• Valid driver's license required.

Responsibilities

• Provide strategic leadership for front office operations to align with brand standards and goals.
• Oversee staff performance, development, and succession planning.
• Drive financial performance by managing budgets and labor costs in collaboration with Finance.
• Ensure exceptional guest experiences and escalate guest concerns when needed.
• Collaborate with General Manager and other leaders on strategic initiatives and safety procedures.

Skills

Leadership experience

Budget management

Communication skills

Multilingual English/Spanish

Education

Bachelor's degree in Hospitality Management or Business Administration

Valid Driver's License

Tools

MS Office

Hotel Management Systems (PMS)

Job description

Aspen Snowmass is seeking a Director of Front Office for Limelight Mammoth to lead Front Desk, Concierge, and Guest Services, ensuring seamless guest experiences and brand-aligned operations. The role reports to Operations leadership and offers housing and relocation options.

The salary range is USD 80,000 to USD 100,000 per year, with bonus eligibility for salaried roles. Ideal candidates bring luxury hospitality leadership and a collaborative, results-driven approach.