Director of Front Office

RxServation Hospitality Solutions; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

RxServation Hospitality Solutions seeks a Rental Events Operations Manager to lead the operational delivery of rental events as part of the Special Events team. The role focuses on translating client needs into museum operations and guiding on-site execution.

The position emphasizes on-call event supervision, client relationship maintenance, and collaboration with sales and leadership to ensure efficient, financially sound event execution.

Responsibilities

• Serve as the primary contact for all rental event clients after contract signing, communicating the client’s needs and expectations to the museum’s operational departments, and enforcing museum policies with the client.
• Exercise independent judgement by making all necessary operational decisions for rental events, particularly during non-museum hours.
• Collaborate with the Rental Events Sales Manager and the Assistant Director of Rental Events to maintain profitable budget margins.

Job description

Overview

The Rental Events Operations Manager is a member of the strategic, cross-functional Special Events team responsible for the successful delivery of rental events, along with other internal and external special events.

The Rental Events Operations Manager manages all operational and logistical aspects of rental events, helps maintain strong client relationships, and supervises on-call special events staff.

Responsibilities

• Serve as the primary contact for all rental event clients after contract signing, communicating the client’s needs and expectations to the museum’s operational departments, and enforcing museum policies with the client.
• Exercise independent judgement by making all necessary operational decisions for rental events, particularly during non-museum hours.
• Collaborate with the Rental Events Sales Manager and the Assistant Director of Rental Events to maintain profitable budget margins.