Director of Front Office

Omni Hotels and Resorts; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni Hotels and Resorts is seeking a Front Office Manager for the new Omni Fort Lauderdale Hotel, opening in Fall 2025. This role involves ensuring guest satisfaction, managing staff, and maintaining operational standards in a luxury hotel environment. Ideal candidates will have extensive experience in hotel management and strong leadership skills.

Qualifications

• Minimum 3 years hotel Front Office or Guest Services Management experience.
• Leadership experience in upscale, full-service hotels required.
• Excellent communication skills in English.

Responsibilities

• Ensure Four Diamond standards and guest satisfaction.
• Recruit, interview, hire, and train Front Office staff.
• Manage payroll activities and staff scheduling.

Skills

Leadership

Communication

Organizational Skills

Multitasking

Tools

OPERA

Microsoft Office

Job description

Overview

Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa, and an entertainment pedestrian plaza featuring high-end shopping, an amphitheater, charter boat docking, and a beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivaled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal, and less than two miles from Fort Lauderdale Airport.

Job Description

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story property located at 1950 Eisenhower Blvd, directly connected to the Broward County Convention Center. It offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel features over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms, and pre-function meeting space with waterfront views.

Responsibilities

1. Ensure Four Diamond standards and consistent levels of guest satisfaction are met.
2. Ensure all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff, following proper posting of staff, grooming standards, and MOS standards.
3. Walk all V1 guestrooms prior to guest arrival, ensuring placement of amenities and preferences.
4. Monitor all guest requests to ensure they are met within prescribed time limits.
5. Ensure all needed reports and checklists are run and completed.
6. Conduct ongoing training with all associates, including four Moments of Service per month.
7. Communicate daily with all department managers and share hotel, guest, and group information with staff.
8. Handle all guest complaints to maintain a satisfactory impression.
9. Familiarize with all hotel operating systems and programs.
10. Complete weekly supply inventory and order front office supplies and uniforms.
11. Complete rate discrepancy, balance, and credit check reports daily.
12. Implement and track Omni’s Room Upsell program.
13. Adhere to all Front Office systems and controls.
14. Create schedules and monitor staffing levels based on business needs.
15. Recruit, interview, hire, and train Front Office staff and management.
16. Coach and evaluate staff performance regularly.
17. Train staff on the Select Guest program and ensure its proper management.
18. Engage in service recovery, addressing guest concerns efficiently.
19. Manage monthly OST meetings, including agenda and minutes.
20. Ensure compliance with all hiring, orientation, disciplinary, and uniform procedures.
21. Manage payroll activities including edits, corrections, and job coding.
22. Ensure proper scheduling based on occupancy forecasts.
23. Conduct daily staff meetings and complete MOS audits monthly.
24. Understand check-in/out procedures, hotel amenities, and local attractions.
25. Maintain the efficiency of the Select Guest Program and ensure rewards are credited accurately.
26. Initiate purchase orders and manage checkbook records.
27. Represent the Omni brand and culture, promoting Power of One and Power of Engagement principles.
28. Engage actively with guests and staff, fostering a positive environment.

Environment & Position Analysis:

• Move, bend, lift, carry, push, pull objects up to 30 pounds.
• Stand or walk for extended periods.
• Perform repetitive motions including using telephone/computer.

Tools & Equipment:

• Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax, radio, scanner.

Qualifications

• Minimum 3 years hotel Front Office or Guest Services Management experience; Department Head experience preferred.
• Leadership experience in upscale, full-service hotels with strong front office knowledge required.
• Extensive understanding of front office operations including cash handling, check-in/out procedures, room management, and VIP guest needs.
• Proven ability to lead, train, and motivate staff effectively.
• Excellent communication skills in English, both verbal and written.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with scheduling, payroll, service recovery, and employee relations.
• Proficiency in computer systems, with OPERA experience a plus.
• Flexibility to work various shifts, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer. For assistance applying, email [e-mail].

Job Locations: US-FL-Fort Lauderdale

Posted Date: 2 days ago (5/22/2025 3:02 PM)

Requisition ID: 2025-123449

# of Openings: 1

Category: Front Office Operations