Director of Front Office

Omni Dallas Hotel; Dallas (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Director of Front Office to lead a dynamic team in delivering exceptional service. This role involves overseeing Front Desk operations, managing guest relations, and ensuring a smooth workflow within the department. Candidates should possess strong organizational and customer service skills, with a minimum of three years' managerial experience in a hotel front desk setting. Join a vibrant work environment that values respect, gratitude, and empowerment, and make a significant impact in a renowned hotel known for its commitment to excellence.

Qualifications

• 3+ years of managerial experience in hotel front desk operations.
• Strong organizational and customer service skills required.

Responsibilities

• Oversee Front Desk staff and ensure operational efficiency.
• Handle guest complaints and maintain professional standards.
• Assist with scheduling and monitor payroll productivity.

Skills

Customer Service Skills

Organizational Skills

Supervisory Skills

Problem Solving

Tools

Hotel Computer System

Job description

Overview

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The Director of Front Office will work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates. Ensure MOS & POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office, Guest Services and the PBX department.
• Attend meetings as assigned by Director of Rooms.

Qualifications

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have a 4 diamond presentation.