Director of Front Office

White Lodging Services, Inc.; Chicago (IL); Vor Ort; USD 61.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health insurance

Parental leave

Paid time off

401(k) match

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Hotel/dining discounts

Market coverage opportunities

Zusammenfassung

White Lodging Services, Inc. is seeking a Director of Front Office in Chicago, IL to lead a team delivering exceptional guest service from check-in to departure. You will drive performance across the front desk, PBX, Bell, and Concierge and uphold brand standards.

The role emphasizes coaching and development, adherence to policies, collaboration with other departments, and ongoing analysis of guest service scores to continuously improve results. Competitive benefits are included.

Qualifikationen

• Experience leading a front office team in a full-service hotel.
• Strong communication and guest satisfaction focus.
• Ability to develop and motivate teams while managing multiple priorities.
• Familiarity with hotel systems (PMS, POS).

Aufgaben

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Kenntnisse

Front office leadership

Communication skills

Team motivation

PMS/POS experience

Hospitality standards

Tools

PMS systems

POS systems

Jobbeschreibung

Description

Summary

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Responsibilities

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Other information

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

Compensation starts at range between $61,013.00 and $76,266.00 annual salary with 15% bonus potential.