Director of Fraud Operations & Investigations

Remote; San Francisco (CA); Remote; USD 72,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward is seeking a senior fraud leader to drive end-to-end fraud operations, from alert handling to investigations and intelligence. You will lead a management team, set standards, and ensure regulatory, audit, and QA requirements are met.

You will oversee fraud intelligence, escalation processes, and liaison with governance forums, with a focus on strong leadership, strategic impact, and executive communication.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• CFE and/or CAMS certifications strongly preferred.
• Typically 10+ years of fraud, investigations, or financial-crimes experience with leadership.
• Experience owning fraud operations, Level 2 investigations, and fraud intelligence.
• Exposure to regulatory examinations (e.g., OCC) and audit engagements.
• Strong people leadership and executive reporting skills.

Responsibilities

• Provide end-to-end operational leadership for the fraud lifecycle, integrating alerts, investigations, and intelligence.
• Manage the operational rhythm: alert volumes, queue health, productivity, SLA performance, and risk response.
• Direct the Manager, Fraud Alert Operations and the Manager, Fraud Investigations with clear ownership and handoffs.
• Set Level 2 investigative standards, documentation discipline, and management approvals.
• Own fraud intelligence including typology development and threat monitoring.
• Ensure timely SAR/CTR referrals and regulatory reporting as required.
• Develop KPIs/KRIs and provide executive-ready reporting to SVP and governance forums.
• Mentor and develop management and analysts; participate in governance and audits.

Skills

Leadership

Fraud operations

Regulatory knowledge

Executive communication

Education

Bachelor's degree or equivalent

CFE/CAMS preferred

Tools

Actimize

Job description

Pathward is seeking a senior fraud leader to drive end-to-end fraud operations, from alert handling to investigations and intelligence. You will lead a management team, set standards, and ensure regulatory, audit, and QA requirements are met.

You will oversee fraud intelligence, escalation processes, and liaison with governance forums, with a focus on strong leadership, strategic impact, and executive communication.