Director of Foreclosure Operations - NY/NJ

TROMBERG MILLER MORRIS & PARTNERS PLLC; Boca Raton (FL); On-site; USD 110,000 - 130,000; Full time

Job summary

TROMBERG MILLER MORRIS & PARTNERS PLLC is seeking a Director of Foreclosure Operations in Boca Raton, FL. This senior leadership role oversees daily operations, strategic direction, and performance management of client portfolios across multiple jurisdictions.

The position focuses on revenue growth, compliance, and workforce development, reporting to executive leadership and serving as a representative in client-facing engagements.

Qualifications

• 5–7 years of progressive leadership experience in default services or mortgage servicing.
• Experience managing large portfolios and staff with measurable performance accountability.
• Strong understanding of client scorecards, performance metrics and cost management.
• Proven ability to lead teams, develop talent and drive performance improvement.
• Exceptional communication, analytical and strategic planning skills.
• Proficiency in data analysis tools and operational systems.

Responsibilities

• Provide daily review, management, and oversight of assigned portfolios.
• Monitor client scorecards as received and key performance drivers daily to ensure performance meets or exceeds client expectations.
• Provide feedback and cures to deficiencies on scorecards or internal findings.
• Proactively identify trends, performance gaps, and operational defects and develop corrective action plans.
• Drive revenue growth while maintaining disciplined cost control.
• Maintain comprehensive knowledge of client systems and performance metrics.
• Prepare for and respond to client inquiries with professionalism and data-driven analysis.
• Cover for managers when necessary.

Skills

Leadership experience

Strategic planning

Operational management

Client relations

Data analysis

Communication

Tools

Excel

Client management systems

Data analytics tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Foreclosure Operations - NY/NJ

All Default Full Time Boca Raton, FL, US

2 days ago Requisition ID: 1018

Salary Range: $110,000.00 To $130,000.00 Annually

Overview:

The Director of Operations is a part of senior leadership role responsible for the daily oversight, strategic direction and performance management of assigned client portfolios, oversight of managers and of staff within the Firm’s national operations. This position directly impacts revenue, client satisfaction, cost containment and operational excellence across multiple jurisdictions

The Director role ensures alignment with Firm-wide strategic objectives while driving performance, compliance, workforce development and continuous improvement initiatives. The Director serves as a key representative of the Firm in client-facing engagements and collaborates closely with executive leadership and peers.

Essential Duties and Responsibilities

• Provide daily review, management, and oversight of assigned portfolios
• Monitor client scorecards as received and key performance drivers daily to ensure performance meets or exceeds client expectations.
• Provide feedback and cures to any deficiencies on scorecards or internal findings.
• Proactively identify trends, performance gaps, and operational defects and utilize this information to develop and implement corrective action plans ("cause and cure").
• Drive revenue growth while maintaining disciplined cost control.
• Maintain comprehensive knowledge of client systems, acceptable rebuttals, compliance expectations and performance metrics.
• Prepare for and respond to client inquiries with professionalism and data-driven analysis.
• Cover for managers when necessary.

Strategic Leadership

• Develop and execute strategic plans aligned with Firm-wide goals and national operational objectives.
• Ensure all departmental initiatives support the Firm’s overall mission, profitability targets and long-term strategy.
• Identify and implement operational efficiencies and performance enhancements.
• Lead technology enhancement initiatives to improve productivity and reduce costs, including thorough ticket submission, follow-up, coordination and implementation planning.

Client Relations & Representation

• Attend and lead client meetings as necessary, serving as a representative of the Firm when content or agendas are related to assigned areas of responsibility.
• Maintain strong, professional relationships with clients through proactive communication and performance transparency.
• Anticipate client needs and provide strategic insight to enhance partnership value.

Leadership & Talent Management

• Proactively manage staffing needs, including workforce staffing analysis, job description development, recruiting, interviewing, hiring and onboarding.
• Address performance concerns promptly and effectively, ensuring appropriate documentation and in compliance with Firm policies.
• Strengthen and develop existing staff through coaching, mentoring and performance management.
• Ensure smooth onboarding and comprehensive training for all new hires, including systems training, policy review, and structured check-ins.
• Confirm thorough SOPs available and maintain ongoing updates as needed
• Identify and coordinate necessary training initiatives (e.g., Excel, case management systems, client platforms).
• Foster high morale through ongoing motivational tools such as recognition programs, spotlights, awards, team initiatives and celebration of achievements.

Succession Planning

• Maintain a documented succession plan identifying a minimum of two potential successors.
• Define development plans for successors and monitor readiness on an ongoing basis.

Administrative & Compliance Oversight

• Ensure all leadership administrative requirements are handled accurately and timely, including:
• Annual performance reviews
• Required Firm trainings
• Disciplinary actions and associated documentation
• Organizational Chart creation and updates
• Monitor and maintain current client and internal system steps for assigned areas of responsibility.

Communication & Executive Reporting

• Conduct regular meetings with direct reports to communicate expectations, performance updates and strategic initiatives.
• Provide consistent updates to direct manager and executive leadership when required regarding operational performance, risks and opportunities.
• Collaborate professionally and frequently with peer Directors and cross-functional departments to ensure operational alignment.

Qualifications

• Minimum of 5–7 years of progressive leadership experience, preferably within a default services law firm or mortgage servicing environment.
• Demonstrated success managing large-scale operational portfolios and staff with measurable performance accountability.
• Strong understanding of client scorecards, performance metrics and cost management.
• Proven ability to lead teams, develop talent and drive performance improvement.
• Exceptional communication, analytical and strategic planning skills.
• Proficiency in data analysis tools and operational systems.

Core Competencies

• Strategic Thinking
• Operational and Financial Management Strength
• Client-Centric Leadership
• Talent Development & Succession Planning