Director of First Impressions

The Car Park; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Paid parental leave

Volunteer Time Off

Job summary

The Car Park is seeking an administrative professional to be the welcoming front desk contact for customers at our Tampa locations. You will handle inquiries, direct phone calls, process payments, and guide clients through online processes in a fast-paced environment.

Ideal candidates have 3+ years in admin/reception roles, strong Microsoft Office skills (Word/Excel), and meticulous attention to detail. Light bookkeeping and a sense of humor are a plus as part of our team culture.

Qualifications

• Strong Microsoft Office skills including Word and especially Excel.
• Excellent organization, problem-solving, verbal, and written communication skills.
• At least three years' experience working as an Admin, Receptionist or similar position that required solid office skills.
• Strong attention to detail and accuracy.
• Light bookkeeping experience a plus.
• Advanced board game, shuffleboard and accuracy in Nerf dart skills are always beneficial.

Responsibilities

• Provide front desk support to our customers and clients.
• Answer a busy multi-line phone system.
• Process customer payments and account changes.
• Guide customers through online processes.
• Create documents in Word, enter data in Excel, and reply to emails in Outlook.

Skills

Communication skills

Organizational skills

Problem-solving

Verbal & written communication

Attention to detail

Team collaboration

Tools

Microsoft Office

Excel

Job description

Who We Are

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

Who We Need

Your closet is color-coded. When you complete a task that wasn’t on your to-do list, you add it there for the satisfaction of crossing it off. Your communications game is so strong you have successfully explained how to set up wi-fi, airdrop videos and use FaceTime to your 87-year-old grandmother. You thrive in a busy environment, do your best work under pressure with a smile, and your side job could be a professional juggler.

A DAY IN THE LIFE

This position is our main customer contact touchpoint. The successful person in this position will truly enjoy customer contact, be self-motivated, solutions-oriented, and committed to maintaining a collaborative team environment. They will thrive on finding creative solutions while working in a busy environment.

• Provide front desk support to our customers and clients
• Answer a busy multi-line phone system
• Process customer payments and account changes
• Guide customers through online processes
• Create documents in Word, enter data in Excel, and reply to emails in Outlook

Ideal Candidate Skills

• Strong Microsoft Office skills including Word and especially Excel
• Excellent organization, problem-solving, verbal, and written communication skills
• At least three years' experience working as an Admin, Receptionist or similar position that required solid office skills
• Strong attention to detail and accuracy
• Light bookkeeping experience a plus
• Advanced board game, shuffleboard and accuracy in Nerf dart skills are always beneficial

Benefits We Offer

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There's also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That's not marketing lingo, it's the truth. Come meet us and you be the judge.

Equal Employment Opportunity