DIRECTOR OF FIRST IMPRESSIONS

H+H Group; Papillion (NE); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Long-Term Disability

Life Insurance

401k with Company Match

PTO accrual in first year

6 Paid Holidays

Job summary

H+H Group in Papillion, NE is seeking a Director of First Impressions to lead front-desk hospitality and guest experience. You will be the face of the dealership, setting the tone for every visit and ensuring guests feel welcome in a fast-paced environment.

Responsibilities include maintaining guest areas, handling multi-line calls, and building professional relationships with customers and staff. The role requires energetic, proactive multitasking and strong communication skills.

Qualifications

• Excellent communication and customer service skills.
• Ability to access, input, and retrieve information from a computer.
• High energy with a positive attitude.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Maintain customer areas per the official Hospitality Checklist.
• Answer incoming phone calls timely and direct to proper person.
• Establish and maintain friendly, professional relationships with Customers and Associates.

Skills

Excellent communication

Customer service

Public speaking

Multi-tasking

High energy

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DIRECTOR OF FIRST IMPRESSIONS

STORE SPEC ADMIN STAFF Full Time Associate H+H, Papillion, NE, US

2 days ago Requisition ID: 1386

Job Posting Title

Director of First Impressions

Job Description

Pay $16-$18 / Clock Hour

Job Overview - How You'll Contribute:

Are you passionate about creating unforgettable customer experiences?
H+H Kia is on the lookout for a vibrant, enthusiastic Director of First Impressions to join our team!

As the face of the dealership, you’ll be the first person our Guests meet—and the one who sets the tone for their entire visit. If you thrive on making people feel welcome, love being the heartbeat of a fast-paced environment, and bring a bubbly, friendly energy to everything you do, this is your moment to shine!

• Maintain ALL Customer areas according to most recently updated Director of First Impressions Host & Receptionist Hospitality Checklist.
• Answer all incoming phone calls in a timely, courteous manner and accurately direct all incoming lines to the proper person.
• Establish and maintain a friendly, professional relationship with Customers and Associates.

The Schedule:

Monday - Friday either 8:30am- 5:30pm and Saturdays 8:30am-6pm, with one day off during the week.

What you bring to the table:

• Experience answering and transferring from a multi-line phone.
• Ability to speak effectively before groups of Guests or Associates.
• Desire to grow, learn, and advance within the company.

Qualifications - What You Need to be Successful:

• Excellent communication and Customer Service skills.
• The ability to access, input, and retrieve information from computer.
• High energy partnered with a positive attitude.
• Perform bending, pushing, climbing, leaning, twisting, reaching, kneeling, crouching, and other maneuvers associated with the position.
• Ability to occasionally lift and/or move up to 20 pounds.
• Ability to multi-task, prioritize, and manage time effectively.

Why The H+H Group?

We’re more than just a dealership—we’re a team that values integrity, innovation, and growth. At H+H, you’ll find a supportive environment where your expertise is respected, your leadership is valued, and your career can thrive.

Why Work for H+H:

• Best Places to Work in Omaha.
• State-of-the-art facilities.
• Benefits that are competitive with all companies with similar headcounts. We evaluate every year and update to lead our market.
• Employee Discounts.
• Family-owned dealership since 1930.
• Opportunities for career growth.
• Hours of operation Monday-Thursday 8am to 8pm, Friday and Saturday 8am to 6pm

What We Offer - Why You Want to Work With Us:

Our Mission: We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.

Our Core Values:

• Thinking Big and Acting Small
• Obsessing Over Customer Experience
• Striving to be Better Today Than Yesterday
• Health Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Critical Illness
• Flexible Spending Account
• 401k with Company Match

Company Provided Benefits:

• H+H Paid Maternity Leave
• H+H Paid Group Life Insurance ($15,000)
• Employee Assistance Program

Paid-Time Off (PTO):

• PTO accrual in first year
• 6 Paid Holidays, without a waiting period
• Paid bereavement leave available

Discounts:

• Vehicle Purchase
• Parts & Service
• Detailing
• H+H Shine Shop
• Appearance Shop

Leadership Development Program:

• Real Talk
• Dare
• Includes 1x1 Coaching
• Includes a Monthly Masterclass

Community - The H+H Group

H+H proudly supports the Omaha community through strong local partnerships and a commitment to giving back. Every car sale contributes to helping those in need, creating a shared sense of purpose for both our customers and team members.

We are a company that provides a Best-in-Class experience that includes, and respects the diversity within our company and client base.

H+H has been family-owned and operated since 1930 and has had the privilege to serve the Omaha, Nebraska communities. H+H offers career opportunities with the following brands – Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, and RAM.

A post-offer driving/criminal background check, as well as a drug screen, and lift/back test, will be required.

H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.