Director of Exam Operations

Pearson; Dover (DE); Remote; USD 150,000 - 160,000; Full time

Job summary

An established industry player seeks a Director of Exam Operations to lead a complex exam development program. This role involves driving innovation and building strategic customer relationships while ensuring adherence to project timelines and budgets. The successful candidate will have a significant impact on productivity by implementing innovative methodologies and adapting to new technologies. Join a company dedicated to lifelong learning, where your contributions will help shape the future of education. If you are passionate about enhancing assessment processes and leading teams, this opportunity is perfect for you.

Qualifications

• 5+ years in a customer-facing role in the assessment industry.
• Proven experience managing complex exam development projects.

Responsibilities

• Drive program planning, execution, and process adherence.
• Build relationships with key stakeholders for collaborative solutions.
• Coach and mentor team members, overseeing work quality.

Skills

Analytical Skills

Project Management

Customer Relationship Management

Problem Solving

Communication Skills

Education

Bachelor’s Degree

Master's Degree

Tools

MS Office Suite

Pearson proprietary applications

Job description

The Director of Exam Operations will be responsible for leading the delivery of a complex exam development program, encompassing exam development, psychometrics, and exam publishing, while ensuring alignment with customer goals and driving innovation, as well as building effective working relationships with key customer stakeholders and across the organization.

The successful candidate will have an immediate impact on productivity by driving innovative methodologies and approaches and adapting quickly to new technology applications in both AI-driven and traditional content development environments. The ideal candidate will embody our values, be nimble, and demonstrate proven experience or capability in building strategic customer relationships with a special focus on the exam development and delivery lifecycle. The Director of Exam Operations will report to the Vice President, Global Testing Services.

Key Competencies

• Embrace and champion innovative technologies and approaches, adapting quickly to new tools and methodologies in both AI-driven and traditional content development environments
• Apply strong analytical skills to evaluate both AI-generated and traditionally developed content, using statistical data and performance metrics to inform decision-making
• Motivate and clearly communicate to internal and external stakeholders at all levels
• Resolve complex problems in an efficient systematic manner
• Drive execution of initiatives
• Hold teams and individuals accountable for process improvement and adherence

Responsibilities

• Drive program-specific planning, execution, process adherence, innovation and efficiencies through standardized business practices and documentation
• Build effective working relationships with key customer stakeholders and across the organization to drive a collaborative solutions-driven environment while ensuring adherence to cross functional process standards
• Coaching and mentoring team members and overseeing work quality, productivity, and staff professional development
• Ensuring that items and exams are prepared on budget and schedule
• Developing tactical and strategic resourcing plans
• Reporting and monitoring exam development progress against project plans and schedules
• Providing cost estimation and proposal support for customer initiatives
• Identifying, managing, and escalating risks
• Working with technology teams to identify and recommend system enhancements

Required Education & Experience

• Bachelor’s Degree or equivalent work experience required, Master's Degree preferred
• Minimum of five years of experience in a customer-facing role in the assessment industry
• Minimum of five years of experience managing complex exam development projects

WORK ENVIRONMENT AND CONDITIONS

• Ability to work remotely in a secure environment with a standard setup, including, but not limited to, MS Office Suite and Pearson proprietary applications
• Travel requirement up to 15%

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $150,000 - $160,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: PROFESSIONAL DEVELOPMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 19527