Director of Events & Guest Experience

The Indigo Road Hospitality Group; Goshen (KY); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

401K with 50% match

Zero-interest housing loan

Employee discounts at 15 concepts & 15

Family PTO 4 weeks

Job summary

The Indigo Road Hospitality Group is seeking a Director of Events to own Hermitage Farm's events, guest-experience programs, tours, tastings, and private dining. You will lead hands-on execution, recruit and coach the events team, and oversee lead qualification and conversion with a focus on guest satisfaction.

The role requires 5+ years in event sales/management, experience with weddings and corporate events, and strong vendor and budgeting skills.

Qualifications

• Five or more years in event sales, event management, or venue operations, with at least two in a leadership role.
• Direct experience executing weddings and corporate events at a venue, estate, or hospitality property.
• Proven ability to recruit, hire, train, and develop a team across sales and operations, including direct management of a banquet or event service team.
• Working proficiency with an events CRM (Tripleseat), BEOs, budgeting, and job costing, and experience overseeing a lead-to-booking pipeline with measurable conversion results.
• Sound judgment on pricing, concessions, and approvals within a defined decision-authority structure, and excellent communication with clients, vendors, and partners.
• Availability for evenings, weekends, and holidays as event demand requires.
• Farm, estate, or outdoor venue experience; CMP/CSEP preferred.

Responsibilities

• Plan and execute events from booking to day-of, using Tripleseat records and client timelines.
• Prepare Banquet Event Orders (BEOs) and run-of-show documents for internal and vendor teams.
• Direct inventory and logistics, stage and reset equipment, and ensure space readiness.
• Manage vendors, including insurance, load-in/out, and menu coordination with the Executive Chef.
• Serve as on-site lead for every event, managing guest experience and problem-solving.
• Staff and schedule banquet and events teams; enforce farm standards and safety.
• Oversee budget creation, actual reconciliation, invoicing, deposits, and post-event debriefs.
• Maintain a unified calendar for all programs and private events; advise on pricing and contracts.

Skills

Event planning

People leadership

Vendor management

Budgeting

Cost control

Tripleseat CRM

Client communication

Staff scheduling

Education

CMP or CSEP certification

Tools

Tripleseat CRM

Job description

The Indigo Road Hospitality Group is seeking a Director of Events to own Hermitage Farm's events, guest-experience programs, tours, tastings, and private dining. You will lead hands-on execution, recruit and coach the events team, and oversee lead qualification and conversion with a focus on guest satisfaction.

The role requires 5+ years in event sales/management, experience with weddings and corporate events, and strong vendor and budgeting skills.