Director of Events

Four Seasons Hotels and Resorts; New York (NY); On-site; USD 140,000 - 150,000; Full time

Job summary

Four Seasons Hotel New York Downtown is seeking a Director of Events who embodies our values and delivers exceptional client experiences. You will oversee a profit- and service-driven Catering and Conference Services Department, shaping the client experience and guiding teams to achieve revenue and service goals.

You will supervise managers and administrative staff, maintain Delphi Sales and Catering systems, and collaborate with multiple departments to ensure flawless events.

Qualifications

• Excellent reading, writing & oral proficiency in English.
• Proven interpersonal skills with a track record of successful client interactions.
• Coaching and People Development Skills.
• Good organizational skills. Ability to multitask.

Responsibilities

• Achieve Sales Goals for Catering F&B, Room Rental and Banquets Miscellaneous.
• Responsible for the achievement of the Departmental Budget and Department sales goals.
• Maintain strong Catering booking pace.
• Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans.

Skills

Client relations

People development

Leadership

Organizational skills

Negotiation

Education

College Preferred

Tools

Delphi Sales and Catering Software

MS Word

Excel

Audiovisual knowledge

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Director of Events who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Director of Events, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Regional Commercial Director.

WHO YOU ARE:

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Director of Events, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE :

To oversee all aspects of a profit and service driven Catering and Conference Services Department.

ESSENTIAL FUNCTIONS:

• Achieve assigned Sales Goals for Catering F&B, Room Rental and Banquets Miscellaneous
• Responsible for the achievement of the Departmental Budget and Department sales goals
• Maintain strong Catering booking pace
• Create networks of suppliers that mirror Four Seasons standards who we will work with on events
• In addition, Supervision of the Managers and administrative staff in their day-to-day roles
• Review for accuracy and assign to the Conference Services Managers all booking turnovers from the Sales Department.
• Prepare with analysis the Catering and Conference Services weekly 3-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget.
• Complete periodic audits of the Account and Booking Data in Delphi, to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports.
• Evaluate current sales practices and make recommendations to maximize the profitability of the Catering and Conference Services resources.
• Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans
• Finalize the requirements of assigned Conference Services bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) Ensure accuracy on completion of program or event.
• Supervise the execution of banquet events.. Ensure satisfaction of client at the outset of all events. Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
• Plan and/or attend and/or participate in meetings with hotel staff and clients
• Conduct performance evaluations and mentor Conference Service Managers, and Administrative Assistants to develop and prepare for future promotion within Four Seasons. Facilitate and monitor training, terminating, or disciplining underperforming employee.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

NON-ESSENTIAL FUNCTIONS:

• Assist with all inquires within the sales and catering department, including assistance with high telephone volume and walk-in site inspections.
• Recruit future employees and managers, and support the public relations efforts of the resort.
• Act as the liaison for all vendor/supplier related client needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc).
• Periodically host and ensure maximum effectiveness of Banquet Event Order Meetings, and Resume meetings.
• Perform other tasks or projects as assigned by hotel management.

KNOWLEDGE AND SKILLS:

• Education: College Preferred
• Experience: 5 Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level or higher.
• Skills and Abilities: Excellent reading, writing & oral proficiency in the English Language. Proven interpersonal skills with a track record of successful client interactions. Coaching and People Development Skills. Good organizational skills.Ability to multitask. Attention to detail. High level of creativity. Able to negotiate, organize, delegate & work under pressureBasic knowledge of audio-visual equipment, telecommunication technology – helpful.Knowledge of Delphi Sales and Catering SoftwareComputer literacy to include MS Word, Excel, and ability to use e-mail and Internet

Schedule

• Ability to work long and irregular hours, weekends, and evenings.
• Travel required: None
• Hours required: Since your position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what is like to work at Four Seasons – visit us:

https://careers.fourseasons.com/us/en/

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

Salary Range $140,000-$150,000

Four Seasons is an Equal Opportunity, affirmative action employer. minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Four Seasons is an Equal Opportunity, affirmative action employer. minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal