Director of Social Catering

Four Seasons; Washington (District of Columbia); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical & Vision

Dental Insurance

Pet Insurance

Life & Disability

Holidays & Vacation

401K Match

Tuition Reimbursement

Employee Meals

Room Nights

Training & Development

Job summary

Four Seasons Hotel Washington, DC seeks an experienced Director of Social Catering to lead strategy, sales, planning and execution of luxury social events. This leadership role focuses on client relationships, revenue growth, mentoring teams and delivering unforgettable celebrations.

You'll oversee weddings, galas, nonprofit events and other upscale gatherings, partner with hotel leadership to ensure flawless execution, innovative offerings and strong financial results.

Qualifications

• 5+ years of progressive experience in luxury catering, event sales, hospitality, or related fields, including leadership responsibilities.
• Proven success managing high-volume social catering operations and achieving revenue targets within a luxury hotel environment.
• Strong background in weddings, galas, nonprofit events, milestone celebrations, and other upscale social functions.
• Demonstrated leadership experience with a proven ability to build, develop, and inspire high-performing teams.
• Exceptional sales, negotiation, and relationship-building skills with a client-centric approach.
• Strong financial acumen, including budgeting, forecasting, revenue management, and profitability analysis.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail.
• Outstanding communication, presentation, and interpersonal skills.
• Proficiency with Delphi, Salesforce, Microsoft Office Suite and other hospitality sales and event management systems preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.
• Passion for luxury hospitality and a commitment to creating unforgettable guest experiences.

Responsibilities

• Lead and oversee the Social Catering department, driving revenue growth and market share through strategic sales initiatives and exceptional client service.
• Serve as the primary contact for high-profile and luxury social events, cultivating strong relationships with clients, event planners, community partners, and industry professionals.
• Develop and execute annual sales strategies, budgets, and business plans to achieve departmental goals and maximize profitability.
• Manage the entire social event lifecycle, from prospecting and contracting through planning, execution, and post-event follow-up.
• Partner closely with Culinary, Banquets, Conference Services, Rooms, and Resort Leadership teams to ensure seamless event execution and extraordinary guest experiences.
• Monitor market trends, competitive activity, and client preferences to identify new business opportunities and innovative event offerings.
• Lead contract negotiations, pricing strategies, and proposal development while ensuring alignment with business objectives and brand standards.
• Forecast revenues, track sales performance, and analyze key metrics to drive informed business decisions.
• Recruit, coach, mentor, and develop a high-performing Social Catering team while fostering a culture of accountability, collaboration, and service excellence.
• Represent Four Seasons within the local luxury, wedding, nonprofit, and social event communities to strengthen brand awareness and generate new business opportunities.
• Resolve client concerns professionally and proactively, ensuring exceptional satisfaction and long-term loyalty.
• Ensure compliance with all company policies, food safety standards, and operational procedures.

Skills

Luxury catering

Event sales

Leadership

Sales negotiations

Relationship-building

Budgeting & forecasting

Organizational skills

Communication

Delphi

Salesforce

MS Office

Flexible hours

Tools

Delphi

Salesforce

Microsoft Office

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Located at the entrance of Georgetown, steps from world-leading institutions and historic monuments, the hotel is located at the crossroads of DC's social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where the tenured staff leverage a legacy of intuitive hospitality for high-profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin-starred chef Michael Mina. Powered by our people. Inspired by luxury with genuine heart. At Four Seasons Hotel Washington, D.C., we believe that our people are the driving force behind every exceptional guest experience. Our team members from all corners of the globe share a passion for excellence, individuality, and a desire to treat each other with the same warmth and respect that we offer our guests. We foster a fun, supportive environment built on radical empathy, creative bravery, and the celebration of uniqueness.

The Opportunity

We are seeking an experienced and dynamic Director of Social Catering to lead the strategy, sales, planning, and execution of luxury social events at Four Seasons Hotel Washington, D.C. This leadership role is ideal for a hospitality professional who excels at building meaningful client relationships, driving revenue growth, mentoring high-performing teams, and delivering exceptional celebrations that create lasting memories.

The Director of Social Catering will be responsible for overseeing all aspects of the social catering business, including weddings, galas, celebrations, milestone events, nonprofit functions, and other luxury social gatherings. Working closely with hotel leadership and operational teams, this individual will champion innovation, elevate the client experience, and ensure flawless execution while achieving financial objectives.

What You'll Do

• Lead and oversee the Social Catering department, driving revenue growth and market share through strategic sales initiatives and exceptional client service.
• Serve as the primary contact for high-profile and luxury social events, cultivating strong relationships with clients, event planners, community partners, and industry professionals.
• Develop and execute annual sales strategies, budgets, and business plans to achieve departmental goals and maximize profitability.
• Manage the entire social event lifecycle, from prospecting and contracting through planning, execution, and post-event follow-up.
• Partner closely with Culinary, Banquets, Conference Services, Rooms, and Resort Leadership teams to ensure seamless event execution and extraordinary guest experiences.
• Monitor market trends, competitive activity, and client preferences to identify new business opportunities and innovative event offerings.
• Lead contract negotiations, pricing strategies, and proposal development while ensuring alignment with business objectives and brand standards.
• Forecast revenues, track sales performance, and analyze key metrics to drive informed business decisions.
• Recruit, coach, mentor, and develop a high-performing Social Catering team while fostering a culture of accountability, collaboration, and service excellence.
• Represent Four Seasons within the local luxury, wedding, nonprofit, and social event communities to strengthen brand awareness and generate new business opportunities.
• Resolve client concerns professionally and proactively, ensuring exceptional satisfaction and long‑term loyalty.
• Ensure compliance with all company policies, food safety standards, and operational procedures.

What We're Looking For

• 5+ years of progressive experience in luxury catering, event sales, hospitality, or related fields, including leadership responsibilities.
• Proven success managing high-volume social catering operations and achieving revenue targets within a luxury hotel environment.
• Strong background in weddings, galas, nonprofit events, milestone celebrations, and other upscale social functions.
• Demonstrated leadership experience with a proven ability to build, develop, and inspire high-performing teams.
• Exceptional sales, negotiation, and relationship-building skills with a client-centric approach.
• Strong financial acumen, including budgeting, forecasting, revenue management, and profitability analysis.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail.
• Outstanding communication, presentation, and interpersonal skills.
• Proficiency with Delphi, Salesforce, Microsoft Office Suite, and other hospitality sales and event management systems preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.
• Passion for luxury hospitality and a commitment to creating unforgettable guest experiences.

Why Join Us?

Benefits

We believe that when you feel supported, inspired, and empowered—you thrive. Here's a snapshot of the incredible benefits we offer:

• Medical & Vision Insurance – 95% covered
• Dental Insurance – 100% covered
• Pet Insurance
• Complimentary Life and Short-Term Disability Insurance
• Paid Holidays, Sick Days, and Vacation Time
• 401K Retirement Plan with Company Match
• Ongoing Learning + Tuition Reimbursement
• Complimentary Gourmet Employee Meals
• Complimentary Room Nights at Four Seasons Properties Worldwide
• World-Class Training and Development Opportunities

Compensation

$100,000 - $110,000 Annually

Eligibility

Applicants must be legally authorized to work in the United States. We are unable to consider applicants without current and valid work authorization.

If you are a qualified individual with a disability or a disabled veteran and require reasonable accommodation, please contact our Human Resources Office at 202-944-2071 or visit us in person at 1111 29th Street NW, Washington DC 20007.

Four Seasons is an Equal Opportunity, Affine…

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal