Director of Engineering - Platform & Reliability

Salesforce, Inc.; Seattle (WA); On-site; USD 197,000 - 314,000; Full time

Job summary

Salesforce, Inc. is seeking a Director of Engineering to lead a multi-layer engineering group responsible for foundational platform services and the agentic Experience Layer.

You will mentor Engineering Managers, set architectural direction, and drive reliable, scalable delivery across cross-functional teams. You'll own roadmaps, manage risks, communicate with executives, and uphold high standards for incident response and SLA compliance while building a culture of autonomy and high performance

Qualifications

• 8+ years of software engineering experience, with at least 3+ years at the Director level managing multiple teams and managing managers.
• Scale & Reliability: Proven experience designing, building, and operating large-scale services with high availability requirements.
• Technical Depth: Strong architectural background capable of deeply vetting technical designs, root-cause analyses (RCAs), and resolving complex technical debt at scale.
• Proactive Operator: A proven track record of implementing operational systems that allow teams to function autonomously without requiring the Director to act as a day-to-day project manager.
• Exceptional Communicator: Ability to distill complex engineering statuses into clear, actionable updates for executive stakeholders, while also being a highly responsive and reliable collaborator.
• Crisis Resilience: Proven ability to handle production incidents and escalations calmly while maintaining strict focus on overarching operational baselines and project milestones.

Responsibilities

• Own and synthesize multi-quarter technical roadmaps, securing buy-in and alignment from cross‑functional stakeholders in Product, Go‑To‑Market, and overarching Engineering leadership.
• Proactively identify resourcing gaps, architectural risks, and timeline blockers, presenting fully researched mitigation plans before escalations occur.
• Represent the engineering organization in high‑level stakeholder and business unit meetings with accuracy, executive presence, and deep technical context.
• Manage, mentor, and delegate effectively to Engineering Managers and Engineering Leaders, transitioning them into fully autonomous leaders who can independently run their agile ceremonies and represent their respective domains.
• Proactively manage organizational performance by conducting continuous gap analyses, identifying top performers for advanced technical challenges, and executing structured remediation plans for underperformers.
• Own the downward communication of strategic shifts, organizational changes, and roadmaps, ensuring your engineers have clear context and connection to the broader business goals.
• Build, implement, and hold teams accountable to rigorous, scalable systems for SLA compliance, bug hygiene, and incident management (RCAs).
• Drive complex, cross‑functional project deliveries from initial PRD through production rollout, defining exact delivery dates and ensuring on-time execution.
• Establish unified dashboarding and standardized reporting metrics across all your teams to integrate with broader organizational standards, moving the team from reactive firefighting to predictable delivery.
• Provide proactive, highly accurate visibility into your teams' sprint deliverables, capacity constraints, and blockers without requiring prompting or chasing from executive leadership.
• Maintain a high standard of technical and leadership communication, ensuring that all status updates, timeline shifts, and technical justifications are thoroughly vetted before being presented.

Skills

Software engineering

Director-level management

Architectural design

Operational rigor

Executive communication

Incident management

Job description

Salesforce, Inc. is seeking a Director of Engineering to lead a multi-layer engineering group responsible for foundational platform services and the agentic Experience Layer.

You will mentor Engineering Managers, set architectural direction, and drive reliable, scalable delivery across cross-functional teams. You'll own roadmaps, manage risks, communicate with executives, and uphold high standards for incident response and SLA compliance while building a culture of autonomy and high performance