Director of Emergency Services Operations

Christiana Care Health System; Newark (DE); On-site; USD 138,000 - 222,000; Full time

Job summary

ChristianaCare is seeking a bold, operationally savvy leader to oversee Emergency Services across Christiana Hospital and Middletown Emergency Department. This role goes beyond nursing leadership, demanding someone who can drive cultural transformation, tackle throughput challenges, and keep patients, caregivers, and providers at the center of every decision.

You will lead large teams, use metrics to drive performance, partner with physicians and EMS, and develop future leaders while maintaining

Qualifications

• BSN required.
• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.
• Current RN licensure.
• Professional certification in a related nursing specialty.
• Five or more years of progressive leadership experience in a complex clinical setting.
• Nurse Executive Certification preferred.

Responsibilities

• Lead a large, high-performing team across Emergency Nursing, Observation, Float Pool, Clerical Services, and Middletown Emergency Department.
• Drive operational excellence through data, metrics, patient flow, staffing, productivity, and resource management.
• Partner closely with physicians, EMS agencies, operational leaders, and community stakeholders to solve system-wide challenges.
• Create a culture of accountability, engagement, and continuous improvement.
• Lead teams through change while building trust, resilience, and high performance.
• Develop future leaders and strengthen talent across the organization.
• Balance strategic thinking with hands-on operational leadership.

Skills

Leadership

Healthcare operations

Data-driven decisions

Education

BSN

Master's degree in Nursing/Healthcare Administration/Business Administration

RN licensure

Nurse Executive Certification

Job description

ChristianaCare is seeking a bold, operationally savvy leader to oversee Emergency Services across Christiana Hospital and Middletown Emergency Department. This role goes beyond nursing leadership, demanding someone who can drive cultural transformation, tackle throughput challenges, and keep patients, caregivers, and providers at the center of every decision.

You will lead large teams, use metrics to drive performance, partner with physicians and EMS, and develop future leaders while maintaining