Director, Clinical Operations Emergency Department

ChristianaCare; Newark (DE); On-site; USD 138,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and parental leave

Retirement savings plans

Tuition assistance and professional发展

Wellness resources

Career growth

Job summary

ChristianaCare is seeking a bold, operationally savvy healthcare leader to oversee Emergency Services across Christiana Hospital and Middletown ED. You will lead a large, high‑performing team and drive patient flow through data‑driven operational excellence.

The ideal candidate holds a BSN, a Master’s degree in Nursing, Healthcare Administration, or related field, current RN licensure, and 5+ years of progressive leadership in a complex clinical setting; Nurse Executive Certification preferred.

Qualifications

• BSN degree required.
• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.
• Current RN licensure.
• Professional certification in a related nursing specialty.
• Five or more years of progressive leadership experience in a complex clinical setting.
• Nurse Executive Certification preferred.

Responsibilities

• Lead a large, high-performing team across Emergency Nursing, Observation, Float Pool, Clerical Services, and Middletown ED.
• Drive operational excellence through data, metrics, patient flow, staffing, productivity, and resource management.
• Partner with physicians, EMS agencies, operational leaders, and community stakeholders to solve system-wide challenges.
• Create a culture of accountability, engagement, and continuous improvement.
• Lead teams through change while building trust, resilience, and high performance.
• Develop future leaders and strengthen talent across the organization.

Skills

Leadership experience

Healthcare operations

Data-driven decision making

Education

BSN

Master's degree in Nursing/Healthcare Admin

Job description

Ready to lead one of the busiest Emergency Departments in the region?

We're looking for a bold, operationally savvy healthcare leader to oversee Emergency Services across Christiana Hospital and Middletown Emergency Department.

This isn't just a nursing leadership role. We're seeking someone who can lead through complexity, drive cultural transformation,, tackle operational challenges head-on while keeping patients, caregivers, and providers at the center of every decision.

What You'll Do

• Lead a large, high-performing team across Emergency Nursing, Observation, Float Pool, Clerical Services, and Middletown Emergency Department.
• Drive operational excellence through data, metrics, patient flow, staffing, productivity, and resource management.
• Partner closely with physicians, EMS agencies, operational leaders, and community stakeholders to solve system-wide challenges.
• Create a culture of accountability, engagement, and continuous improvement.
• Lead teams through change while building trust, resilience, and high performance.
• Develop future leaders and strengthen talent across the organization.
• Balance strategic thinking with hands-on operational leadership. You're just as comfortable discussing long-term vision as you are rolling up your sleeves to solve today's throughput challenge.

We're Looking For a Leader Who:

• Has successfully led large teams in complex, fast-paced healthcare environments.
• Understands both the clinical and business side of healthcare.
• Knows how to use metrics to drive performance and outcomes.
• Is highly visible, approachable, and accountable.
• Has experience navigating difficult operational challenges and creating lasting change.
• Builds strong relationships across departments and with external partners, including EMS and community organizations.

Qualifications

• BSN required.
• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.
• Current RN licensure.
• Professional certification in a related nursing specialty.
• Five or more years of progressive leadership experience in a complex clinical setting.
• Nurse Executive Certification preferred.

Why ChristianaCare?

At ChristianaCare, we're guided by our values of Love and Excellence and committed to delivering exceptional care while supporting our caregivers.

Our benefits include:

• Medical, dental, and vision coverage starting on day one
• Generous PTO and paid parental leave
• Retirement savings plans with employer contributions
• Tuition assistance and professional development opportunities
• Comprehensive wellness resources
• Career growth within one of the nation's most innovative health systems

If you're a strategic thinker, a strong operator, a culture builder, and a leader who isn't afraid to get into the weeds to drive results, we'd love to hear from you.

Come help shape the future of Emergency Services at ChristianaCare.

Annual Compensation Range $138,444.80 - $221,520.00This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.