Director - Emergency Services

Implement4; Memphis (TN); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Implement4 is recruiting an accomplished Director of Mitigation & Contents Operations for a regional leadership role in the southeastern United States. You will manage mitigation and contents operations, balance strategic planning with hands-on execution, and drive profitability and customer satisfaction.

The ideal candidate has 7+ years in restoration/emergency services, with proven ability to lead field teams, scale operations, and optimize job costing and margins.

Competenze

• Minimum 7 years of progressive experience in restoration, mitigation, or emergency services operations.
• At least 3 years in a senior operational leadership or multi-location management position.
• Proven experience overseeing water mitigation, fire restoration, and contents operations.
• Strong understanding of restoration job costing, budgets, gross margins, and P&L management.
• Demonstrated ability to lead managers, supervisors, and field production teams.
• Experience developing and implementing standard operating procedures.
• Strong knowledge of insurance restoration workflows and claims processes.
• IICRC WRT/ASD certifications preferred.

Mansioni

• Direct daily operations across water mitigation, fire restoration, mold remediation, storm response, and contents services.
• Oversee managers, supervisors, and field technicians to ensure efficient project execution.
• Establish consistent operating procedures, quality standards, and performance expectations.
• Improve job scheduling, labor utilization, equipment management, and overall production efficiency.
• Monitor project progress, resolve operational challenges, and maintain customer satisfaction.
• Coordinate emergency response and large-loss projects, including CAT-related resource deployment.

Conoscenze

Water mitigation

Fire restoration

Contents operations

Leadership

P&L management

Emergency response

Project execution

Field leadership

Strumenti

Xactimate

XactAnalysis

Descrizione del lavoro

Restoration Industry | Regional Operations Leadership

Location: Regional opportunity – southeastern United States

Employment Type: Full-Time

About Implement4

Implement4 is a specialized recruiting and consulting firm serving the restoration industry. We have partnered with an established restoration organization seeking an experienced Director of Mitigation & Contents Operations to lead operational performance, develop high-performing teams, and support continued business growth.

This is a confidential search. Additional company information will be shared with qualified candidates during the recruiting process.

The Opportunity

Our client is seeking a proven restoration operations leader who understands how to manage people, production, profitability, and customer expectations in a fast-paced emergency services environment.

This position requires more than technical restoration knowledge. The ideal candidate has successfully managed mitigation operations, developed field leadership teams, improved operational processes, and taken direct responsibility for financial performance.

The Director will oversee mitigation and contents operations, ensuring projects are executed efficiently, teams are accountable, and the business maintains strong margins while delivering exceptional customer service.

We are looking for a hands-on leader who can balance strategic planning with operational execution and help build a scalable, profitable restoration operation.

Key Responsibilities

Operational Leadership

Direct daily operations across water mitigation, fire restoration, mold remediation, storm response, and contents services.

Oversee managers, supervisors, and field technicians to ensure efficient project execution.

Establish consistent operating procedures, quality standards, and performance expectations.

Improve job scheduling, labor utilization, equipment management, and overall production efficiency.

Monitor project progress, resolve operational challenges, and maintain customer satisfaction.

Coordinate emergency response and large-loss projects, including CAT-related resource deployment.

Financial Performance & Accountability

Take ownership of departmental P&L performance, budgets, and operational profitability.

Monitor gross margins, labor costs, equipment utilization, and job profitability.

Identify opportunities to improve production efficiency and reduce unnecessary expenses.

Establish and monitor KPIs for revenue, cycle times, gross margins, productivity, and customer satisfaction.

Work with leadership to develop operational plans that support revenue and profitability goals.

Team Development & Accountability

Recruit, train, mentor, and develop mitigation and contents leadership teams.

Establish clear performance expectations and accountability standards.

Build a culture focused on urgency, professionalism, quality, and profitability.

Identify leadership potential within the organization and develop future managers.

Implement training programs to improve technical knowledge, production consistency, and employee performance.

Quality Control & Compliance

Ensure mitigation and contents projects follow applicable IICRC standards and industry best practices.

Maintain strong job documentation, moisture monitoring, and project file accuracy.

Support OSHA compliance and safe working conditions.

Conduct quality reviews and implement corrective action when performance falls below expectations.

Ensure projects meet customer, insurance carrier, and company requirements.

Business Growth & Customer Relationships

Work closely with business development, estimating, reconstruction, and administrative teams to support revenue growth.

Maintain professional relationships with insurance carriers, adjusters, property managers, and referral partners.

Ensure operational capacity supports new business opportunities.

Improve customer communication and the transition between emergency mitigation, contents, and reconstruction services.

Help identify opportunities to expand services and increase operational capacity.

Required Qualifications

Minimum 7 years of progressive experience in restoration, mitigation, or emergency services operations.

At least 3 years in a senior operational leadership or multi-location management position.

Proven experience overseeing water mitigation, fire restoration, and contents operations.

Strong understanding of restoration job costing, budgets, gross margins, and P&L management.

Demonstrated ability to lead managers, supervisors, and field production teams.

Experience developing and implementing standard operating procedures.

Strong knowledge of insurance restoration workflows and claims processes.

Experience with Xactimate, XactAnalysis, or comparable restoration management systems.

IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications.

Ability to travel as needed and support emergency or large-loss response.

Valid driver's license and acceptable driving record.

Preferred Qualifications

IICRC Master Water Restorer or Master Fire and Smoke Restorer designation.

Fire and Smoke Restoration Technician (FSRT) certification.

Contents restoration training or certification.

Experience overseeing operations across multiple locations.

Experience scaling production teams or improving underperforming operations.

OSHA 30 or comparable safety training.

Experience managing commercial large-loss restoration projects.

Bilingual English/Spanish communication skills.

What Success Looks Like

The successful candidate will create measurable improvements in operational performance while developing a stronger, more accountable field organization.

Key indicators of success include:

Consistently achieving departmental revenue and profitability objectives.

Improving gross margins through stronger job costing and labor management.

Developing field managers who can operate independently and maintain accountability.

Reducing project delays and improving overall production efficiency.

Maintaining high customer satisfaction and quality standards.

Establishing repeatable systems that support sustainable business growth.

Improving coordination between mitigation, contents, reconstruction, and sales.

Building a dependable team capable of responding effectively to emergency and large-loss events.

Ideal Candidate Profile

We are particularly interested in restoration leaders who have progressed through field operations into senior management and understand what it takes to run a profitable restoration business.

The strongest candidates will have managed significant production volume, supervised multiple operational teams, and demonstrated measurable improvements in profitability, efficiency, and employee performance.

This role is well suited for someone who:

Understands the financial drivers of restoration operations.

Can identify problems and implement practical solutions.

Holds managers accountable without micromanaging.

Is comfortable making decisions under pressure.

Has a track record of improving operational performance.

Can develop people while maintaining strong production expectations.

Understands that customer service, operational quality, and profitability must work together.

Why Consider This Opportunity?

This position offers an experienced restoration leader the opportunity to make a meaningful impact on operational performance and business growth.

Our client is seeking someone who can take ownership of a significant part of the business, strengthen the leadership team, and help establish the processes necessary for continued success.

For the right candidate, this is an opportunity to move beyond day-to-day project management and influence how a restoration operation performs at a higher level.

Compensation

Competitive executive-level compensation based on experience, operational leadership capabilities, and demonstrated performance.

Specific compensation details will be discussed with qualified candidates.

Confidential Search – Implement4

Implement4 is conducting this search on behalf of a restoration industry client. Employer information will be disclosed to qualified candidates at the appropriate stage of the recruiting process