Director of Elder Care Management (Hybrid)

Jewish Community Services Inc.; Baltimore (MD); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefit Plan

401(k) Match

Paid Time Off

Paid Holidays

Free JCS Gym Membership

Professional Development Opportunities

Legal Shield

Pet Insurance

Long-Term Care Insurance

Free CEU Opportunities

Job summary

Jewish Community Services (JCS) in Baltimore seeks a full-time Manager, Elder Care Management to lead our Elder Care Management Program. You will oversee program operations, supervise staff, and build partnerships with healthcare providers and community organizations to expand high-quality, person-centered services.

Hybrid work and regular local travel are required. The role offers a competitive salary ($70,000–$75,000) and a comprehensive benefits package.

Qualifications

• Master's or doctoral degree in Social Work, Gerontology, Human Services, or a related field.
• Three to five years of relevant professional experience in aging services, care management, or a related field.
• Minimum of three years of supervisory or management experience.
• Strong knowledge of elder care management processes, assessments, care planning, and service coordination.
• Demonstrated experience leading teams and supporting professional development.
• Excellent community outreach, relationship-building, public speaking, and training skills.
• Understanding of JCS' relationship with The Associated, the Baltimore Jewish community, and the broader community preferred.
• Ability to work independently while collaborating effectively with agency leadership and community partners.

Responsibilities

• Develop and implement strategies to grow the Elder Care Management Program and increase community awareness.
• Establish and maintain relationships with healthcare providers, hospitals, rehabilitation facilities, senior living communities, attorneys, financial professionals, government agencies, and community organizations.
• Serve as a key ambassador for the program within the community.
• Conduct presentations, educational workshops, training sessions, and outreach activities for professionals, caregivers, and community groups.
• Identify new referral sources and partnership opportunities to support program growth.
• Monitor community needs and emerging trends to enhance services and strengthen program impact.
• Collaborate with agency leadership on strategic planning initiatives.
• Recruit, onboard, supervise, and evaluate Elder Care Managers and program staff.
• Monitor caseloads and workflow to ensure timely, effective service delivery.
• Provide professional guidance regarding assessments, care planning, service recommendations, crisis management, and complex client situations.
• Review and approve client documentation, assessments, care plans, and case records.
• Maintain compliance with agency policies, professional standards, and regulatory requirements.
• Lead quality improvement efforts and monitor program outcomes and performance objectives.
• Participate in agency leadership meetings, including Management/Supervisory Council.
• Collaborate across departments to support clients and strengthen service delivery.
• Contribute to agency-wide initiatives and strategic priorities.

Education

Master's or doctoral degree in Social Work, Gerontology, Human Services, or a related field

Job description

Jewish Community Services (JCS) in Baltimore seeks a full-time Manager, Elder Care Management to lead our Elder Care Management Program. You will oversee program operations, supervise staff, and build partnerships with healthcare providers and community organizations to expand high-quality, person-centered services.

Hybrid work and regular local travel are required. The role offers a competitive salary ($70,000–$75,000) and a comprehensive benefits package.