Care Management Supervisor — Social Services Lead

Jewish Board of Family and Children's Services; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Jewish Board of Family and Children's Services is seeking a Supervisor for Care Management to lead the team and ensure day-to-day operations. You will supervise Care Coordinators, Case Assistants, and consulting Nursing/Psychiatric staff on-site, and back up the Director as needed.

The role emphasizes program development, compliance, and quality assurance across administrative and clinical functions within a dynamic, evolving program.

Qualifications

• Masters Degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration or other related social service or health profession
• At least four years of experience in providing case/care management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience
• Licensure in a related field of practice (LCSW, LMSW, LMHC)
• Experience working in interdisciplinary teams; experience providing case management or care coordination in a medical or behavioral health environment; experience working with the chronically ill

Responsibilities

• Provide administrative supervision to program staff.
• Ensure clinical and administrative compliance in all program areas.
• Monitor service provision, referrals and census.
• Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
• Conduct and arrange staff training & development, as required, and conduct performance appraisals.
• Participate in and oversee admission and discharge processes and decisions.
• Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
• Conduct and participate in quality assurance activities, including CPI, consumer satisfaction surveys, and chart reviews and audits.
• Implement new initiatives and program improvement activities.
• Monitor and follow up on incidents.
• Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
• Participate in and facilitate various meetings.
• Help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
• Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
• Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
• Other administrative duties, as assigned.
• Provide individual supervision to program staff.
• Provide direct service to participants, as needed.
• Help coordinate care for higher risk cases.
• Review and co-sign assessments, plans and other documentation as required.
• Plan and participate in program activities and services.
• Facilitate weekly team meetings, briefings and case conferences.
• Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
• Other clinical duties, as assigned.
• Provide and supervise crisis intervention services.
• Ensure Crisis Intervention Incident Reporting
• Coordinate staff coverage of 24-hour coverage system
• Other duties as assigned.

Skills

Supervisory experience

Communication skills

Interdisciplinary teamwork

Computer proficiency

Education

Masters degree in a related health/social field

Licensure (LCSW, LMSW, LMHC)

Job description

Jewish Board of Family and Children's Services is seeking a Supervisor for Care Management to lead the team and ensure day-to-day operations. You will supervise Care Coordinators, Case Assistants, and consulting Nursing/Psychiatric staff on-site, and back up the Director as needed.

The role emphasizes program development, compliance, and quality assurance across administrative and clinical functions within a dynamic, evolving program.