Director of Disability Policy & Inclusive Transit Planning

Northern Illinois Transit Authority (NITA); Chicago (IL); Hybrid; USD 162,000 - 210,000; Full time

Benefits offered by this job

Pension/401(k) match

Hybrid work

Transit benefits

Paid holidays

Parental leave

Flexible Spending Account

PSLF

Employee Assistance Program

Job summary

Northern Illinois Transit Authority (NITA) seeks a Deputy Director or Director, Office of Disability Policy and Planning, to lead disability policy across the CTA, Metra and Pace region. You will shape ADA compliance, accessibility programs, and fare policies, while coordinating with Service Boards and external partners to ensure equitable transit access.

The role demands strategic leadership, policy expertise, and proven management experience. Hybrid work environment in the Chicago area.

Qualifications

• Bachelor’s degree in Business, Social Service, Psychology, Communications or related field.
• Master’s degree required for Deputy Director; desirable for Director.
• Certification in ADA compliance or accommodations preferred.
• Extensive leadership and supervisory experience in transit or public service.

Responsibilities

• Develop, implement, and monitor the department’s annual budget and workplan.
• Oversee ADA accessibility policies across CTA, Metra, and Pace.
• Ensure minimum accessibility standards for vehicles, stations, and communications.
• Direct programs serving people with disabilities and other special populations.
• Oversee customer service operations and issue escalation processes.
• Build collaborative relationships with disability and community organizations.
• Lead ADA Advisory Council and engage with Service Boards and Directors.

Skills

Strategic leadership

Policy development

Regulatory alignment

Interpersonal

Education

Bachelor’s degree in Business or related field

Master’s degree

Tools

ADA compliance certification

Job description

Northern Illinois Transit Authority (NITA) seeks a Deputy Director or Director, Office of Disability Policy and Planning, to lead disability policy across the CTA, Metra and Pace region. You will shape ADA compliance, accessibility programs, and fare policies, while coordinating with Service Boards and external partners to ensure equitable transit access.

The role demands strategic leadership, policy expertise, and proven management experience. Hybrid work environment in the Chicago area.