Director of Digital Customer Experiences

Sherwin-Williams; Cleveland (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

Sherwin-Williams is seeking a Director of Digital Product to lead customer-facing experiences across web and mobile. You will own the strategy and roadmap for key journeys, partnering with UX, marketing, analytics, and technology teams to deliver intuitive, measurable experiences that drive engagement and revenue.

The role requires leadership of a PM team and a strong focus on data-driven optimization. Based on the team in Cleveland, OH and on-site expectations, relocation or remote work

Qualifications

• Bachelor's degree required.
• 7+ years of Digital Product Management/leadership experience with program/portfolio management.
• Strong quantitative and analytical orientation using data to drive decisions.
• Experience building and scaling platform and decisioning products.
• Proven track record mentoring large, geographically distributed PM teams.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Define and lead the product vision, strategy, roadmap, and performance goals for customer-facing digital experiences across web and mobile.
• Lead and develop a team of Product Managers responsible for journeys, experiences, and optimization initiatives.
• Partner with UX, Merchandising, Content Strategy, Marketing, Analytics, Stakeholders and Tech teams to deliver customer-centered experiences.
• Leverage customer research, analytics, and VOC insights to identify opportunities and prioritize investments.
• Own end-to-end lifecycle of digital experiences from discovery to delivery, launch and optimization.
• Establish and monitor KPIs measuring engagement, satisfaction, conversion, adoption, and revenue contribution.
• Collaborate with Platform Product teams to define required capabilities and support evolving needs.
• Lead cross-functional planning and governance to align CX priorities with business goals.

Skills

Product management

Leadership

Analytics

Agile

Stakeholder mgmt

Team mentoring

Education

Bachelor's degree

Tools

Adobe Experience Cloud

Job description

Sherwin-Williams is seeking a Director of Digital Product to lead customer-facing experiences across web and mobile. You will own the strategy and roadmap for key journeys, partnering with UX, marketing, analytics, and technology teams to deliver intuitive, measurable experiences that drive engagement and revenue.

The role requires leadership of a PM team and a strong focus on data-driven optimization. Based on the team in Cleveland, OH and on-site expectations, relocation or remote work