Associate Digital Product Manager — Customer Experience

Socket.dev; Cleveland (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Travel opportunities

Job summary

Sherwin-Williams is seeking an Associate Digital Product Manager to own the product vision, roadmap, and backlog across connected digital experiences for customers.

You will collaborate with marketing, UX, design, technology and field personnel to deliver differentiated customer experiences, manage the evolving backlog, and report progress against KPIs.

This on-site role reports to the Cleveland Global HQ and requires occasional travel; relocation assistance is available.

Qualifications

• Bachelor's degree required
• 2+ years of experience in digital product management, IT project management, SCRUM master, ecommerce execution, or digital product marketing
• Experience aligning with marketing, IT, UX and content partners
• Experience documenting requirements for digital product features and functionalities
• Experience managing, prioritizing, and executing digital product or IT backlogs
• Experience reviewing and interpreting product performance data against KPIs
• Strong verbal and written communication and project management skills
• Ability to synthesize multiple sources of input and arrive at high-quality decisions
• Experience in B2C or B2B ecommerce environments
• AGILE or digital product certification from an established organization (Scrum Alliance, Scrum.org, Hubspot, or other)
• Experience conducting user acceptance testing and documenting bugs, defects, and opportunities for UX improvements
• Knowledge of IBM WebSphere Commerce, Adobe Experience Manager

Responsibilities

• Understand, manage, and execute the product vision focused on differentiated digital experiences
• Collaborate with marketing, UX, design, technology, and field personnel to align features and deliver continual improvement to customer experience via the digital product ecosystem
• Day-to-day management and prioritization of an evolving product backlog based on the strategic product vision and roadmap
• Work closely with IT partners to scope, size, document requirements for, and release product features
• Lead ongoing product performance reporting against brand goals, the product vision, and established product KPIs
• Proactively identify opportunities to improve customer experience and business performance via new features and functionalities
• Stay up-to-date with the competitive digital landscape to inform the product roadmap and backlog
• Communicate and present well, with experience preparing and giving presentations to various stakeholders about customer experience and product performance
• Have experience with structured, hypothesis-driven product improvements, metrics analysis, consumer insights and design experimentation
• Ability to travel 10-15% of the time and relocation assistance is available

Skills

Digital product management

IT project management

SCRUM master

Ecommerce execution

Digital product marketing

Communication

Project management

Education

Bachelor's Degree

Tools

IBM WebSphere Commerce

Adobe Experience Manager

Job description

Sherwin-Williams is seeking an Associate Digital Product Manager to own the product vision, roadmap, and backlog across connected digital experiences for customers.

You will collaborate with marketing, UX, design, technology and field personnel to deliver differentiated customer experiences, manage the evolving backlog, and report progress against KPIs.

This on-site role reports to the Cleveland Global HQ and requires occasional travel; relocation assistance is available.