Director of Development Operations & Salesforce Strategy

American Diabetes Association; United States; On-site; USD 119,000 - 129,000; Full time

Benefits offered by this job

Medical, dental, vision

Remote-friendly

Paid time off

Retirement plan

Job summary

The American Diabetes Association is seeking a National Director of Development Operations to lead cross-functional initiatives and optimize systems across One Development. You will translate priorities into actionable plans, partnering with the Chief Development & Revenue Officer to drive operational excellence and revenue growth.

You will manage the Development Operations team, oversee Salesforce-related processes, and build executive communications, dashboards, and tools that support

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of relevant experience in leading Development operations, fundraising operations, business operations, project management, or a related function, preferably within a nonprofit or similarly complex organization.
• Salesforce experience supporting fundraising, revenue operations, reporting, data management, and/or organizational workflows.
• Experience leading complex, cross functional projects with multiple stakeholders and dependencies.
• Demonstrated people leadership, staff development, performance management, and cross-team collaboration.
• Strong executive presence and ability to influence at all levels of the organization.

Responsibilities

• Manages key cross cutting projects and strategic initiatives in support of the CDRO and One Development, guiding priorities from strategy to execution.
• Partners with Development leadership to develop and implement systems and processes that improve efficiency, accountability, and revenue generation.
• Leads and manages the Development Operations team, delivering centralized resources, tools, and support across One Development.
• Provides leadership for Salesforce implementation and processes, driving adoption, data quality, and reporting to support fundraising growth.
• Develops polished executive communications, including presentations, emails, scripts, and dashboards that translate complex information into clear narratives.
• Serves as a trusted partner to the CDRO, anticipating needs and advancing priorities across One Development.
• Builds strong relationships with ADA executives, staff, volunteers, and stakeholders to support the work of the ADA.

Skills

Leadership

Project management

Communication

Data analysis

PowerPoint

Strategic thinking

Education

Bachelor’s degree

Tools

Salesforce

Job description

The American Diabetes Association is seeking a National Director of Development Operations to lead cross-functional initiatives and optimize systems across One Development. You will translate priorities into actionable plans, partnering with the Chief Development & Revenue Officer to drive operational excellence and revenue growth.

You will manage the Development Operations team, oversee Salesforce-related processes, and build executive communications, dashboards, and tools that support