Director of Demand & Customer Experience

Amphenol Communications Solutions; Yocumtown (PA); On-site; USD 140,000 - 180,000; Full time

Job summary

Amphenol Communications Solutions in Valley Green, PA, seeks a Director of Demand Management to lead Customer Service and Account Management, shaping demand planning and cross-functional collaboration.

You will work with Operations, Production, Logistics, Marketing and Engineering to forecast demand, optimize product availability, and drive improvements across the division. The role requires a BS in a related field, 10+ years of experience, strong leadership, and travel willingness.

Qualifications

• Bachelor's degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, demand planning.
• Strong leadership experience with a proven track record of managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Willingness to travel as needed to meet with customers and teams across different locations.

Responsibilities

• Oversee the Customer Service team to ensure responsiveness, service quality, and customer satisfaction.
• Lead the Account Management team, driving demand planning to meet customer requirements and business goals.
• Develop and implement demand management strategies to optimize product availability and balance inventory levels.
• Recruit, mentor, and develop a high-performing team of customer service and account management professionals.
• Prepare regular reports on demand management, customer service, and performance metrics for senior leadership.

Skills

Leadership

Communication

Data analytics

Cross-functional collaboration

Willingness to travel

Education

Bachelor's degree in Engineering/SCM or related

MBA preferred

Tools

CRM systems

Demand planning tools

Data analytics software

Job description

Amphenol Communications Solutions in Valley Green, PA, seeks a Director of Demand Management to lead Customer Service and Account Management, shaping demand planning and cross-functional collaboration.

You will work with Operations, Production, Logistics, Marketing and Engineering to forecast demand, optimize product availability, and drive improvements across the division. The role requires a BS in a related field, 10+ years of experience, strong leadership, and travel willingness.