Director of Demand & Customer Experience

Amphenol ICC; Yocumtown (PA); On-site; USD 140,000 - 190,000; Full time

Job summary

Amphenol ICC is seeking a Director of Demand Management in Valley Green, PA to lead customer service and demand planning, collaborating with Operations, Production, Logistics, Marketing and Engineering to ensure accurate forecasts and superior customer experiences.

The role focuses on optimizing product availability, reducing lead times, and digitizing demand planning with data analytics tools. Strong leadership and cross-functional partnership are essential for success.

Qualifications

• Bachelor's degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, demand planning, preferably within electronics/manufacturing.
• Strong leadership with a proven track record managing high-performing teams.
• Excellent communication and interpersonal skills with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Strong analytical skills to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Willingness to travel as needed to meet with customers and teams across locations.

Responsibilities

• Oversee the Customer Service team to ensure responsiveness, service quality, and customer satisfaction.
• Lead the Account Management team, driving demand planning to meet customer requirements and business goals.
• Develop and implement demand management strategies to optimize product availability and balance inventory.
• Recruit, mentor, and develop a high-performing team, with regular performance reviews.
• Prepare regular reports on demand management, customer service, and account management metrics.

Skills

Demand planning

Account management

Leadership

Communication

Cross-functional collaboration

Analytical skills

Travel readiness

Education

Bachelor's degree in Engineering

MBA preferred

Tools

CRM systems

Data analytics software

Job description

Amphenol ICC is seeking a Director of Demand Management in Valley Green, PA to lead customer service and demand planning, collaborating with Operations, Production, Logistics, Marketing and Engineering to ensure accurate forecasts and superior customer experiences.

The role focuses on optimizing product availability, reducing lead times, and digitizing demand planning with data analytics tools. Strong leadership and cross-functional partnership are essential for success.