Director of Data Science & AI for Operations

Socket.dev; Virginia (MN); Hybrid; USD 320,000 - 479,000; Full time

Benefits offered by this job

Flexible time off

Company-paid health benefits (medical,

Parental leave & fertility support

Job summary

ServiceTitan seeks a Director of Data Science for Operations to lead data science and applied AI across its operational core and finance analytics. You will partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal efficiency and business analytics.

This player-coach role combines hands-on delivery with setting technical direction, focusing on high-ROI projects and scalable AI capabilities across the

Qualifications

• 8+ years in data science or applied AI/ML, with 5+ years leading and growing teams.
• Strong background managing analytics teams.
• Demonstrated track record in influencing internal operational decisions based on ML systems.
• Foundations in statistics and ML, plus depth in modern AI: LLMs, agentic systems, orchestration, retrieval.
• Fluency in SQL and Python; familiarity with cloud warehouses, dbt, LLM deployment pipelines.
• Proven ability to partner with non-technical executives and translate ambiguous problems into tractable work.
• Comfort operating in a fast-moving, data-rich environment with real cost consequences.

Responsibilities

• Own the data science and applied AI roadmap for G&A—agentic systems, forecasting, lead scoring, and decision-support.
• Lead, hire, and develop a data science and analytics team; set standards for rigor and production quality.
• Partner with operations and product leadership to identify high-leverage problems and translate them into operational decisions and shipped AI capabilities.
• Responsible for our finance analytics team supporting accounting, FP&A, and pricing.
• Collaborate with data engineering, ML engineering, and platform teams on infrastructure, data quality, and guardrails.
• Communicate findings to executive stakeholders balancing technical depth with business clarity.
• Champion an AI/agent-first mindset and invent agentic systems to speed up the team.

Skills

Data science leadership

SQL

Python

LLMs

Agentic AI

Stakeholder partnering

Forecasting

Tools

Claude Code

Job description

ServiceTitan seeks a Director of Data Science for Operations to lead data science and applied AI across its operational core and finance analytics. You will partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal efficiency and business analytics.

This player-coach role combines hands-on delivery with setting technical direction, focusing on high-ROI projects and scalable AI capabilities across the