Director of Customer Team - Electronics

Brose North America Inc; Auburn Hills (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Competitive compensation

Educational assistance

Flexible working hours

Job summary

Brose North America Inc. is seeking a senior customer-focused leader for the Electronics Business.

You will head the Electronics Customer Team, nurture key relationships, and drive revenue, profitability, quality, and customer satisfaction across projects from quotation to end of production. You will coordinate with Sales, Engineering, and Manufacturing to meet targets, communicate complex electronic products, and identify growth opportunities in the automotive electronics space.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• 5–10 years of automotive industry experience with customer-facing, sales, program management, or engineering roles.
• Experience with automotive electronics, electrical systems, or mechatronics preferred.
• Strong communication, negotiation, and relationship-building skills with executives and teams.
• Proven ability to lead cross-functional teams and manage programs through lifecycle.

Responsibilities

• Lead the Electronics Customer Team and be the primary customer contact for all projects, products, and commercial activities.
• Develop and maintain strong customer relationships to secure new business and meet profitability targets.
• Lead customer acquisition activities including quotations, pricing, negotiations, and commercial decisions.
• Manage customer programs from acquisition and development through launch, production, and end of production.
• Coordinate cross-functional activities across Sales, Project Management, Engineering, Quality, Manufacturing, and other Brose functions.
• Communicate technical product information to both technical and non-technical stakeholders.
• Identify market trends, customer needs, and sales opportunities in automotive electronics.
• Develop short-, mid-, and long-term customer plans with growth and countermeasures.

Skills

Customer relationship management

Program management

Leadership

Negotiation

Technical sales

Education

Bachelor’s degree in Engineering/Business

Job description

Change perspective. Shape the future.
Brose invests in new technologies and business areas for a successful future. Let´s shape our future together. Are you ready for a career change?

Change perspective. Shape the future.
Brose invests in new technologies and business areas for a successful future. Let´s shape our future together. Are you ready for a career change?

Your Tasks

• Lead the Electronics Customer Team and serve as the primary customer contact for all assigned projects, products, and commercial activities
• Develop and maintain strong customer relationships to secure new business, expand Brose’s market position, and achieve sales, profitability, quality, and customer satisfaction targets
• Lead customer acquisition activities, including quotations, pricing strategy, contract negotiations, and commercial decision-making while ensuring project profitability
• Manage customer programs throughout the full product lifecycle, from acquisition and development through launch, serial production, and end of production
• Coordinate cross-functional activities across Sales, Project Management, Engineering, Quality, Manufacturing, and other Brose functions to achieve project goals related to timing, cost, capacity, quality, and profitability
• Serve as the commercial and customer-facing leader for automotive electronics and mechatronic products, effectively communicating technical product information related to electronic latches, spindles, drives, controls, and related systems
• Identify and evaluate market trends, customer needs, upcoming opportunities, and sales potential within the automotive electronics business
• Develop short-, mid-, and long-term customer plans related to sales volume, revenue profitability, and business growth and implement countermeasures when targets are not achieved
• Lead and develop Program Managers and Account Managers while providing direction to a broader cross-functional customer team
• Plan and manage annual budgets, monitor performance against business targets, and implement corrective actions when necessary
  

Your Profile

• Bachelor’s degree from a four-year college or university; Engineering, Business, or a related field preferred
• 5–10 years of progressive experience within the automotive industry, including customer-facing, sales, business development, program/project management, or engineering responsibilities
• Demonstrated experience with automotive electronics, electrical systems, or mechatronic products; previous experience in electronics engineering, electronics sales engineering, technical sales, or a related electronics-focused role strongly preferred
• Strong automotive customer and sales experience, including customer relationship management, business acquisition, quotations, pricing, negotiations, and commercial strategy
• Proven project/program management experience with the ability to lead complex automotive programs and cross-functional teams throughout the product lifecycle
• Strong technical aptitude with the ability to understand and clearly communicate electronic and mechatronic product information to both technical and non-technical customer stakeholders
• Previous leadership experience with responsibility for developing employees and leading Account Managers, Program Managers, or similar professionals
• Strong business acumen with demonstrated understanding of profitability, market conditions, competition, budgeting, and strategic business planning
• Excellent communication, presentation, negotiation, and relationship-building skills with the ability to interact effectively with customer executives, engineering teams, purchasing organizations, and internal leadership
• Strategic and results-oriented mindset with the ability to identify growth opportunities, manage competing priorities, and drive customer and business objectives
  

We offer you a modern working environment with our Brose working world

Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.

• Benefits package may vary slightly per location