Director of Customer Team - Electronics

Socket.dev; Auburn Hills (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Development programs

Flexible working arrangements

Job summary

Brose in Auburn Hills, MI, is seeking a senior-level commercial leader for automotive electronics and mechatronic products. You will drive customer strategy, grow the business, and lead a cross-functional team through complex programs from inception to production.

Strong emphasis on communications, pricing strategy, and profitability is required. The role demands deep automotive experience, excellent relationship-building skills, and the ability to translate technical details for executives and

Qualifications

• Bachelor’s degree required; business or engineering background preferred.
• 5–10 years in automotive industry with customer-facing or sales roles.
• Ability to lead cross-functional teams and manage programs end-to-end.

Responsibilities

• Lead the Electronics Customer Team and serve as the primary customer contact for all assigned projects, products, and commercial activities.
• Develop and maintain strong customer relationships to secure new business and achieve targets.
• Lead customer acquisition activities including quotations, pricing strategy, and negotiations.
• Manage customer programs from acquisition through launch, serial production, and end of production.
• Coordinate cross-functional activities to meet timing, cost, quality, and profitability goals.
• Communicate technical product information effectively to both technical and non-technical stakeholders.

Skills

Automotive sales experience

Customer relationship management

Program/project management

Cross-functional leadership

Strategic business planning

Technical aptitude in electronics

Negotiation and pricing strategy

Strong communication skills

Education

Bachelor’s degree in Engineering/Business/related field

Tools

CRM software

Job description

Change perspective. Shape the future.

Brose invests in new technologies and business areas for a successful future. Let´s shape our future together. Are you ready for a career change?

Your Tasks

• Lead the Electronics Customer Team and serve as the primary customer contact for all assigned projects, products, and commercial activities
• Develop and maintain strong customer relationships to secure new business, expand Brose’s market position, and achieve sales, profitability, quality, and customer satisfaction targets
• Lead customer acquisition activities, including quotations, pricing strategy, contract negotiations, and commercial decision-making while ensuring project profitability
• Manage customer programs throughout the full product lifecycle, from acquisition and development through launch, serial production, and end of production
• Coordinate cross-functional activities across Sales, Project Management, Engineering, Quality, Manufacturing, and other Brose functions to achieve project goals related to timing, cost, capacity, quality, and profitability
• Serve as the commercial and customer-facing leader for automotive electronics and mechatronic products, effectively communicating technical product information related to electronic latches, spindles, drives, controls, and related systems
• Identify and evaluate market trends, customer needs, upcoming opportunities, and sales potential within the automotive electronics business
• Develop short-, mid-, and long-term customer plans related to sales volume, revenue, profitability, and business growth and implement countermeasures when targets are not achieved
• Lead and develop Program Managers and Account Managers while providing direction to a broader cross-functional customer team
• Plan and manage annual budgets, monitor performance against business targets, and implement corrective actions when necessary

Your Profile

• Bachelor’s degree from a four-year college or university; Engineering, Business, or a related field preferred
• 5–10 years of progressive experience within the automotive industry, including customer-facing, sales, business development, program/project management, or engineering responsibilities
• Demonstrated experience with automotive electronics, electrical systems, or mechatronic products; previous experience in electronics engineering, electronics sales engineering, technical sales, or a related electronics-focused role strongly preferred
• Strong automotive customer and sales experience, including customer relationship management, business acquisition, quotations, pricing, negotiations, and commercial strategy
• Proven project/program management experience with the ability to lead complex automotive programs and cross-functional teams throughout the product lifecycle
• Strong technical aptitude with the ability to understand and clearly communicate electronic and mechatronic product information to both technical and non-technical customer stakeholders
• Previous leadership experience with responsibility for developing employees and leading Account Managers, Program Managers, or similar professionals
• Strong business acumen with demonstrated understanding of profitability, market conditions, competition, budgeting, and strategic business planning
• Excellent communication, presentation, negotiation, and relationship-building skills with the ability to interact effectively with customer executives, engineering teams, purchasing organizations, and internal leadership
• Strategic and results-oriented mindset with the ability to identify growth opportunities, manage competing priorities, and drive customer and business objectives

Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.
*Benefits package may vary slightly per location