Director of Customer Success & Strategic Expansion

Quotacom; United States; On-site; USD 180,000 - 320,000; Full time

Job summary

Quotacom partners with a global retail technology leader transforming how the world's largest retailers operate through connected hardware, IoT and cloud software. As Director of Strategic Customer Success & Enterprise Expansion, you will lead strategic partnerships with enterprise retailers, aligning technology roadmaps with business objectives to drive long-term growth.

You will own multi-year account planning, identify opportunities to expand across store formats, business units and

Qualifications

• Proven track record in strategic customer success and account growth within enterprise tech.
• Experience managing relationships with large, complex enterprise retailers.
• Ability to engage C-suite executives and develop long-term account plans.
• Experience driving multi-million-dollar cross-sell and upsell with strong ROI justification.
• Strong commercial judgement and ability to articulate technology value.
• Experience leading cross-functional teams to deliver outcomes.

Responsibilities

• Lead strategic partnerships with high-value enterprise retail customers.
• Own multi-year account planning and expansion opportunities.
• Collaborate with product, deployment and commercial teams to build business cases.
• Secure multi-million-dollar expansion opportunities and strengthen relationships.
• Engage with senior executives to align roadmaps with business objectives.

Skills

Strategic Customer Success

Account management

Enterprise technology

C-suite engagement

Cross-functional leadership

Job description

Quotacom are proud to be partnered with a global retail technology leader transforming the way the world's largest retailers operate through connected hardware, IoT and cloud software. Their solutions are at the centre of significant changes across the industry, with an established portfolio of leading enterprise retailers and growing opportunities to expand as businesses increasingly invest in digitisation and automation.

As Director of Strategic Customer Success & Enterprise Expansion, you will lead strategic partnerships with the company's highest-value enterprise retail customers, working directly with senior executives to align technology roadmaps with business objectives and drive long-term account growth. You will take ownership of multi-year account planning, identifying opportunities to expand across store formats, business units and international divisions. Working closely with internal product, deployment and commercial teams, you will develop compelling business cases, demonstrate value and secure multi-million-dollar expansion opportunities while strengthening long-term customer relationships.

This is an excellent opportunity to join an established global brand with an impressive portfolio of leading enterprise retailers, taking a strategic role in shaping customer partnerships and driving further growth as demand for connected retail technology continues to increase.

The ideal candidate will have:

• A strong track record in strategic Customer Success, Account Management or commercial growth within enterprise technology, SaaS or retail technology
• Experience managing and expanding relationships with large, complex enterprise retail organisations
• Confidence engaging C-suite executives and developing long-term account plans and joint business strategies
• Experience driving multi-million-dollar cross-sell and upsell opportunities, including complex commercial negotiations
• Strong commercial judgement and the ability to build compelling business cases, demonstrate ROI and communicate technology value
• Experience leading cross-functional teams to deliver customer outcomes, resolve escalations and strengthen strategic partnerships

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