Director of Customer Success

Storm3; Spring (TX); Remote; USD 173,000 - 206,000; Full time

Job summary

Storm3 is seeking a dynamic Director of Customer Success for a leading Healthcare Technology company. This remote leadership role guides enterprise healthcare accounts through onboarding, adoption, and expansion to improve revenue performance and patient outcomes.

You will partner with product and engineering to tailor solutions, manage cross-functional initiatives, and develop strategic account plans. The role emphasizes measurable business impact, strong communication, and building trusted

Qualifications

• 10+ years in customer-facing roles within healthcare or revenue cycle management.
• Proven success managing strategic accounts and identifying growth opportunities.
• Excellent communicator able to translate complex tech to diverse audiences.
• Strong organizational skills with proactive, action-oriented mindset.
• Deep empathy to build trust with clients and stakeholders.

Responsibilities

• Develop and nurture long-term relationships with enterprise healthcare clients from onboarding to ongoing support.
• Collaborate with product and engineering to tailor solutions and shape the product roadmap.
• Lead cross-team initiatives to maximize client success and minimize challenges.
• Create personalized account plans, identify upsell opportunities, and drive growth.
• Work with marketing to showcase success stories and build trust in the brand.
• Oversee project timelines, requirements, and risk management for smooth onboarding.
• Demonstrate client value through measurable financial and operational results.
• Partner with tech teams to deliver vital integrations with EMR/EHR/RIS/LIS.

Skills

Healthcare revenue cycle

Account management

Strategic accounts

Client relationships

Cross-functional leadership

Data-driven

Stakeholder communication

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Exciting Opportunity: Director of Customer Success at a Leading Healthcare Technology Company

Are you passionate about transforming healthcare revenue cycles and making a real difference in patient care? We're on the hunt for a dynamic Director of Customer Success to lead client relationships, drive growth, and ensure seamless integration of innovative solutions—all within a supportive and inclusive environment!

Location: Remote
Salary Range: £130,000 - £155,000 per year
Type: Full-Time

About the Role

As the Director of Customer Success, you will oversee strategic healthcare accounts, guiding them through onboarding, implementation, adoption, and expansion. Your leadership will help healthcare partners optimize revenue and operational efficiency while delivering measurable results.

What You'll Do

• Develop and nurture long-term relationships with enterprise healthcare clients from onboarding to ongoing support.
• Collaborate with product and engineering teams to tailor solutions, incorporate feedback, and shape the product roadmap.
• Lead cross-team initiatives to maximize client success and minimize challenges.
• Create personalized account plans, identify upsell opportunities, and drive growth.
• Work with marketing to showcase success stories and build trust in our brand.
• Oversee project timelines, requirements, and risk management for smooth onboarding processes.
• Demonstrate your client's value through measurable financial and operational results.
• Partner with tech teams to deliver vital integrations with platforms like EMR, EHR, RIS, and LIS.

What We're Looking For

• 10+ years of experience in customer-facing roles, especially within healthcare or revenue cycle management.
• Proven success managing strategic accounts and identifying growth opportunities.
• Excellent communicator, capable of translating complex tech to diverse audiences.
• Strong organizational skills and a proactive, action-oriented mindset.
• Deep empathy and ability to build trust with clients and stakeholders.
• Expertise in areas like patient access, coding, AR recovery, denials, charge capture, or prior authorization.
• Ability to influence teams and coordinate cross-departmental efforts.
• Proficiency with Microsoft Office tools, especially Excel, Word, and PowerPoint.

Why Join Us?

Recognized as a 2025 Great Place to Work®, we offer a vibrant, inclusive culture with flexible hours and projects that truly make an impact. Enjoy our supportive environment, opportunities for growth, and work from anywhere!

Ready to make a real difference in healthcare? Join us and help healthcare providers improve revenue performance and deliver better patient care!