Program Manager

ATLAS Space Operations, Inc.; Traverse City, Northern (MI, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

HSA contribution

Flexible time off

Job summary

ATLAS Space Operations, Inc. in Traverse City, MI, seeks a Program Manager to lead operations, planning, and execution of strategic priorities, serving both commercial and U.S. Government customers.

You will coordinate requirements, manage schedule, cost, and risk, and partner with the Finance team on revenue projections and monthly invoicing. Travel may be required; strong leadership and communication are essential.

Qualifications

• Bachelor’s degree (or equivalent) in technical or business discipline
• 3+ years related experience
• Understanding of space operations and related scientific principles including satellite communications
• Experience in managing executive customer relationships
• Experience providing effective project oversight and resolving resource constraints / schedule conflicts
• Proficiency in planning, scheduling, risk management, requirements management, budget planning and execution
• Comfort working with revenue projections, invoicing, and other account-level financial reporting
• Ability to travel

Responsibilities

• Ensure program and project execution are aligned with overall business strategy
• Identify and manage project requirements across integration and operations
• Track program schedule, cost, and integration progress using Atlassian suite (Jira, Confluence) and Google Workspace
• Manage contract deliverables while identifying and mitigating risks
• Identify challenges and support cross-functional team managers to create solutions and ensure program success
• Serve as the primary interface to assigned customers, representing the entire program team and ATLAS as a whole
• Monitor and manage quality of service for assigned customers
• Manage competing priorities across a diverse portfolio of programs, each at a different stage of its lifecycle, in a fast-paced and frequently changing environment
• Create and maintain comprehensive project documentation
• Lead and attend meetings, summarize discussions, identify follow-on actions and create and disseminate reports
• Support proposal efforts and participate in ongoing business development
• Maintain and regularly update monthly revenue projections based on assigned customer accounts’ usage
• Prepare monthly customer invoices using ATLAS’s automated billing application, ensuring charges accurately reflect contracted services and usage, ahead of Finance issuing them to customers
• Meet monthly, or more frequently as needed, with the Finance team to review revenue forecasts, and earned versus outstanding revenue for assigned accounts

Skills

Program management

Stakeholder management

Budget & invoicing

Risk management

Communication skills

Jira & Confluence

Education

Bachelor’s degree or equivalent in technical or business discipline

Tools

Jira

Confluence

Google Workspace

Job description

ATLAS Space Operations is the leading provider of Ground Software as a Service™ in the space communications industry. ATLAS’ revolutionary Freedom® Software Platform has been recognized by industry-leading publications and organizations such as Via Satellite and the World Teleport Association. Additionally, ATLAS was highlighted in the CIO Review: Telecom Edition as Company of the Year (2023) as well as one of the 10 Most Promising Technologies. Lastly, Aerospace & Defense Review acknowledged ATLAS as one of the Top Satellite Solutions Providers.

Our innovative approach to satellite communications leverages the cloud-hosted Freedom Software Platform and its global federated antenna network to achieve its mission of securing space access anytime, anywhere. As a Program Manager, you’ll play a crucial role in introducing and managing users of a global and highly capable ground system for both our commercial and U.S. Government customers.

Job Description:

The Program Manager (PM) is responsible for leading the operations, planning, and execution of strategic priorities to service ATLAS client commitments in an organized, disciplined, and predictable fashion. This role requires strong leadership and program management skills. Experience in managing US Government contracts is a plus. This individual is the principal link between ATLAS and its contracted customers and is responsible for requirements identification, project integration, and management of program schedule, cost, and risk. This position requires an understanding of satellite ground network operations and the technical requirements of supported spacecraft and launch vehicles. The PM also supports business development and sales activities by providing schedule and cost analysis associated with proposed technical solutions. Additionally, ATLAS PMs are closely involved in the financial operations of their accounts, including revenue projections and monthly invoicing, working in close partnership with the Finance team. The global nature of ATLAS operations often requires the PM to accommodate duty hours of customers and activities located in different time zones worldwide.

• Ensure program and project execution are aligned with overall business strategy
• Identify and manage project requirements across integration and operations
• Track program schedule, cost, and integration progress using appropriate tools and techniques, including the Atlassian suite (Jira, Confluence) and Google Workspace
• Manage contract deliverables while identifying and mitigating risks
• Identify challenges and support cross-functional team managers to create solutions and ensure program success
• Serve as the primary interface to assigned customers, representing the entire program team and ATLAS as a whole
• Monitor and manage quality of service for assigned customers
• Manage competing priorities across a diverse portfolio of programs, each at a different stage of its lifecycle, in a fast-paced and frequently changing environment
• Create and maintain comprehensive project documentation
• Lead and attend meetings, summarize discussions, identify follow-on actions and create and disseminate reports
• Support proposal efforts and participate in ongoing business development
• Maintain and regularly update monthly revenue projections based on assigned customer accounts’ usage
• Prepare monthly customer invoices using ATLAS’s automated billing application, ensuring charges accurately reflect contracted services and usage, ahead of Finance issuing them to customers
• Meet monthly, or more frequently as needed, with the Finance team to review revenue forecasts, and earned
  versus outstanding revenue for assigned accounts

Required Qualifications:

• Bachelor’s Degree (or equivalent experience) in technical or business discipline and 3+ years related experience
• Understanding of space operations and related scientific principles including satellite communications
• Experience in managing executive customer relationships. This individual must possess strong team building capabilities and have solid interpersonal and communication skills
• Experience providing effective project oversight and resolving resource constraints / schedule conflicts
• Experience managing teams, resolving resource constraints / schedule conflicts and providing effective project oversight
• Proficiency in planning, scheduling, risk management, requirements management, budget planning and execution
• Comfort working with revenue projections, invoicing, and other account-level financial reporting
• Ability to travel (as required)

Desired Qualifications:

• Satellite operations or satellite ground network experience
• Project Management Professional (PMP) or similar certification (or ability to obtain)
• Experience with Atlassian Products such as JIRA & Confluence
• Data analysis skills
• Possess or be eligible for a Top-Secret Clearance

Location:

• Traverse City, MI
• $80,000 – $110,000
• $3k annual company contribution to HSA
• Flexible time off policy

Additional Information:

• Military veterans and spouses are highly encouraged to apply
• ATLAS is an Equal Employment Opportunity employer

ATLAS Space Operations, Inc. is committed to cultivating and preserving a culture of inclusion and connectedness, and we are proud to be an Equal Employment Opportunity employer. ATLAS Space Operations, LLC is a Michigan Veterans Affairs Agency Gold Level Veteran Friendly Employer. We encourage all qualified veterans, members of the National Guard or Reserves, and military spouses to apply for this job posting. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.