Director of Customer Onboarding

Ob-Hospitalist-Group; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical, dental, and vision insurance

Health Savings Account with employer"

Employer Paid Life Insurance

Disability coverage with buy-up option

401(k) with match

Legal and identity protection services

Mental health support

Job summary

OB Hospitalist Group is seeking an experienced Director of Customer Onboarding to lead the onboarding and implementation of about 10 customer programs. This hands-on role focuses on delivering exceptional experiences, accelerating time-to-implementation, and ensuring Go-Live targets are met.

The role partners with cross-functional teams to mitigate risk, improve processes, and build long-term client relationships. Strong leadership, communication, and strategic thinking are essential.

Qualifications

• 3+ years leading complex onboarding, implementation, or client delivery initiatives.
• Proven success managing customer relationships in a fast-paced environment.
• Strong strategic thinking and independent work style.
• Excellent communication, presentation, and negotiation skills.
• Experience with process improvement, risk management, and execution.

Responsibilities

• Lead day-to-day onboarding and implementation activities for assigned programs.
• Serve as primary customer point of contact throughout onboarding lifecycle.
• Articulate and reinforce value proposition during implementation.
• Collaborate with cross-functional teams to reduce Time to Implement (TTI).
• Identify and manage onboarding risks and issues as needed.
• Lead contract discussions and maintain customer relationships.
• Drive onboarding process improvements and best-practice adherence.
• Provide weekly program status updates to senior leadership.
• Ensure smooth transition from onboarding to steady-state operations post Go-Live.
• Track and report KPIs related to onboarding efficiency and satisfaction.
• Act as trusted advisor for client concerns and long-term partnerships.

Skills

Customer onboarding leadership

Relationship management

Strategic thinking

Communication & negotiation

Process improvement

Education

Bachelor's degree in Business/Healthcare Admin/related

Master's degree preferred

Tools

Microsoft Office

Job description

Location: Remote
Employment Type: Exempt, Full-Time, Benefit Eligible
Compensation Range: $130,000 – $150,000 annually
Travel: Moderate to extensive travel (approximately 35%+)

About the Role

We are seeking an experienced Director of Customer Onboarding to lead the successful onboarding and implementation of approximately 10 customer programs on an ongoing basis. This is a hands-on, individual contributor leadership role focused on delivering exceptional customer experiences, accelerating time-to-implement (TTI), and ensuring programs launch on or ahead of target start dates.

This role partners closely with cross-functional, matrixed teams to drive collaboration, proactively manage risk, and continuously improve onboarding processes. The ideal candidate brings strong customer-facing leadership, operational rigor, and a passion for building long-term client relationships.

Key Responsibilities

Lead day-to-day onboarding and implementation activities for assigned customer programs

Serve as the primary customer point of contact throughout the onboarding lifecycle

Clearly articulate and reinforce the organization’s value proposition during implementation

Collaborate with cross-functional partners to reduce Time to Implement (TTI) and improve customer satisfaction

Identify, manage, and elevate implementation risks and issues as needed

Lead contract discussions and maintain strong customer relationships through clear communication

Drive onboarding process improvements and adherence to best practices

Provide weekly program status updates to senior leadership

Ensure smooth transition of customers from onboarding to steady-state operations before and after Go-Live

Track, evaluate, and report on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction

Act as a trusted advisor for client concerns, feedback, and long-term partnership development

Required Qualifications

3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives

Proven success managing customer relationships in a fast-paced, matrixed environment

Strong strategic thinking skills with the ability to operate independently

Excellent communication, presentation, and negotiation skills

Experience with process improvement, risk management, and operational execution

Bachelor’s degree in Business, Healthcare Administration, or a related field

Preferred Qualifications

Master’s degree in a related discipline

Experience in healthcare, medical services, or physician practice management

Obstetrical or clinical operations experience

Knowledge of healthcare regulations and medical terminology

Advanced proficiency in Microsoft Word, Excel, and PowerPoint

Why Join Ob Hospitalist Group?

Join the forefront of women’s healthcare with OB Hospitalist Group (OBHG), the nation’s largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating over 19 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of women’s healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture
• Paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Health Savings Account (with employer contribution) or Flexible Spending Account options
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Short- and Long-Term Disability wOptional Short Term Disability Buy-up plan
• 401(k) Savings Plan with match
• Legal Plan &Identity Theft Services
• Mental health support and resources

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.