Director of Customer Onboarding

Ob Hospitalist Group; United States; À distance; USD 130 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Health Savings Account with employer @

401(k) Savings Plan with match

Paid time off and holidays

Life and AD&D Insurance

Disability insurance

Résumé du poste

Ob Hospitalist Group is seeking an experienced Director of Customer Onboarding to lead onboarding and implementation for about 10 client programs. This role is hands-on and focused on delivering exceptional customer experiences, accelerating Time to Implement (TTI), and ensuring Go-Live targets are met.

The role partners with cross-functional teams to proactively manage risk, build strong client relationships, and continuously improve onboarding processes.

Qualifications

• 3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives.
• Proven success managing customer relationships in a fast-paced, matrixed environment.
• Strong strategic thinking skills with the ability to operate independently.
• Excellent communication, presentation, and negotiation skills.
• Experience with process improvement, risk management, and operational execution.
• Bachelor’s degree in Business, Healthcare Administration, or a related field.

Responsabilités

• Lead day-to-day onboarding and implementation activities for assigned customer programs
• Serve as the primary customer point of contact throughout the onboarding lifecycle
• Clearly articulate and reinforce the organization’s value proposition during implementation
• Collaborate with cross-functional partners to reduce Time to Implement (TTI) and improve customer satisfaction
• Identify, manage, and escalation implementation risks and issues as needed
• Lead contract discussions and maintain strong customer relationships through clear communication
• Drive onboarding process improvements and adherence to best practices
• Provide weekly program status updates to senior leadership
• Ensure smooth transition of customers from onboarding to steady-state operations before and after Go-Live
• Track, evaluate, and report on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction
• Act as a trusted advisor for client concerns, feedback, and long-term partnership development

Connaissances

Customer onboarding

Leadership

Strategic thinking

Communication

Negotiation

Process improvement

Risk management

Operational execution

Cross-functional collaboration

Formation

Bachelor's degree in Business, Healthcare Administration, or related field

Master's degree in related discipline

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Description du poste

Location: Remote
Employment Type: Exempt, Full-Time, Benefit Eligible
Compensation Range: $130,000 – $150,000 annually
Travel: Moderate to extensive travel (approximately 35%+)

About the Role

We are seeking an experienced Director of Customer Onboarding to lead the successful onboarding and implementation of approximately 10 customer programs on an ongoing basis. This is a hands-on, individual contributor leadership role focused on delivering exceptional customer experiences, accelerating time-to-implement (TTI), and ensuring programs launch on or ahead of target start dates.

This role partners closely with cross-functional, matrixed teams to drive collaboration, proactively manage risk, and continuously improve onboarding processes. The ideal candidate brings strong customer-facing leadership, operational rigor, and a passion for building long-term client relationships.

Key Responsibilities

Lead day-to-day onboarding and implementation activities for assigned customer programs

Serve as the primary customer point of contact throughout the onboarding lifecycle

Clearly articulate and reinforce the organization’s value proposition during implementation

Collaborate with cross-functional partners to reduce Time to Implement (TTI) and improve customer satisfaction

Identify, manage, and escalation implementation risks and issues as needed

Lead contract discussions and maintain strong customer relationships through clear communication

Drive onboarding process improvements and adherence to best practices

Provide weekly program status updates to senior leadership

Ensure smooth transition of customers from onboarding to steady-state operations before and after Go-Live

Track, evaluate, and report on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction

Act as a trusted advisor for client concerns, feedback, and long-term partnership development

Required Qualifications

3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives

Proven success managing customer relationships in a fast-paced, matrixed environment

Strong strategic thinking skills with the ability to operate independently

Excellent communication, presentation, and negotiation skills

Experience with process improvement, risk management, and operational execution

Bachelor’s degree in Business, Healthcare Administration, or a related field

Preferred Qualifications

Master’s degree in a related discipline

Experience in healthcare, medical services, or physician practice management

Obstetrical or clinical operations experience

Knowledge of healthcare regulations and medical terminology

Advanced proficiency in Microsoft Word, Excel, and PowerPoint

Why Join Ob Hospitalist Group?

Join the forefront of women's healthcare with OB Hospitalist Group (OBHG), the nation’s largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating over 19 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of women's healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture
• Paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Health Savings Account (with employer contribution) or Flexible Spending Account options
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Short- and Long-Term Disability wOptional Short Term Disability Buy-up plan
• 401(k) Savings Plan with match
• Legal Plan &Identity Theft Services
• Mental health support and resources

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.