Director of Customer Growth & Activation (Remote)

Lever, Inc.

United States

Remote

USD 180,000 - 260,000

Full time

8 days ago

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Job summary

HighLevel seeks a Director, Customer Growth & Activation to architect a new lifecycle motion for customers, starting from onboarding to expansion. You will own the journey, plays, and enablement layer, building a small cross-functional team drawn from existing customer care and related groups.

You’ll partner with Product Growth, Marketing, Revenue Growth and Support to define cohort boundaries, funnel definitions, and platform fixes. This is a remote-first role in a fast-paced SaaS company.

Qualifications

10+ years in growth, lifecycle, customer marketing, activation or post-sales revenue roles.
Experience building a lifecycle motion against an installed base.
Able to design customer journeys with sequencing and messaging.

Responsibilities

Own the rate at which new subscribers engage with Customer Success across the lifecycle.
Handoff from Trial Experience to Implementation and collaborate on conversion metrics.
Lead a prioritized activation team focused on stalled customers by value.
Design end-to-end first-90-days journeys with channel mix and messaging.
Own expansion revenue for cohorts outside account management coverage.
Instrument each play with hold-out groups and define clear kill dates.