Director, Operations and Customer Quality Program Engineer

Applied Materials; Santa Clara (CA); On-site; USD 180,500 - 248,500; Full time

Benefits offered by this job

Comprehensive benefits package

Participation in bonus and stock award program

Job summary

Applied Materials is seeking a full-time professional to oversee customer satisfaction and quality assurance in Santa Clara, California. The role requires strong leadership and the ability to solve complex problems while managing the Quality organization effectively.

The successful candidate will ensure all customer interactions are professional and timely, while contributing to continuous improvement initiatives. This position includes opportunities for employee development and requires compliance with global business standards.

Qualifications

• Comprehensive understanding of different systems, theories, and practices.
• In-depth knowledge of business and commercial expertise.

Responsibilities

• Responsible for meeting customer expectations in product quality.
• Interface with customers to ensure satisfaction and product specifications.
• Manage the Quality organization and ensure all functions operate efficiently.
• Conduct quality control inspections and coordinate root cause analysis.

Skills

Problem Solving

Interpersonal Skills

Leadership

Education

Bachelor's Degree

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $180,500.00 - $248,500.00

Location: Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

Key Responsibilities

Responsible for meeting customer expectations in product quality, responsiveness and services.

Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquiries or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.

Ensures that all interactions with customers are done in a professional and timely manner.

Provides clear and well‑articulated vision, strategies and plans to continuously improve product and service quality for our customers.

Develop and strengthen the Quality organization. Manage general business requirements, manage employees, create and monitor budgets.

Establish roles and responsibilities to achieve in manufacturing line and customer support.

Ensures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization.

Selects, evaluates and manages employees to ensure the efficient operations of the function.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment

Business Expertise

• Applies in‑depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

• Leads a business unit, department or sub‑function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub‑functional strategy to achieve key business objectives

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions

Impact

• Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

• Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials’ core values.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site (https://www.appliedmaterials.com/us/en/careers.html) accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877‑612‑7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.