Director of Customer Experience & Marketing

Cool Cat Fence; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Flexible work environment

Ownership of role

Job summary

A leading premium fencing solutions firm in Seattle is seeking a Director of Customer Experience & Marketing. This role requires leadership in both customer service and marketing initiatives, overseeing strategies to enhance brand impact and customer satisfaction. Ideal candidates will have over 5 years of relevant leadership experience and demonstrate strong skills in digital marketing and team management. A competitive salary, flexible work environment, and significant growth opportunities are offered.

Qualifications

• 5+ years of leadership experience in customer service or marketing.
• Proactive problem-solver with ownership mentality.
• Strong communication skills, written and verbal.

Responsibilities

• Lead and grow a high-performing customer experience team.
• Develop and execute marketing strategies.
• Oversee digital marketing channels including Google Ads and SEO.

Skills

Leadership

Digital marketing

Customer service

Data analysis

Communication

Tools

CRM systems (ServiceTitan)

Digital marketing tools

Job description

A leading premium fencing solutions firm in Seattle is seeking a Director of Customer Experience & Marketing. This role requires leadership in both customer service and marketing initiatives, overseeing strategies to enhance brand impact and customer satisfaction. Ideal candidates will have over 5 years of relevant leadership experience and demonstrate strong skills in digital marketing and team management. A competitive salary, flexible work environment, and significant growth opportunities are offered.