Director of CRM and Sales Systems

Switch; Las Vegas (NV); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Remote work options

Competitive benefits

Career growth

Job summary

Switch is seeking a Director of CRM and Sales Systems to lead the strategy and operation of our CRM and sales technology ecosystem, including Salesforce roadmap, governance, and data quality.

You will build and mentor a team of CRM professionals, partner with Sales and GTM functions to optimize processes, forecasting, and reporting, and ensure reliable, scalable system enablers across the business.

Qualifications

• 12+ years in CRM, sales ops, or business systems incl. management.
• Proven Salesforce enterprise CRM leadership.
• Experience leading cross-functional teams.
• Strong knowledge of B2B sales processes and forecasting.
• Ability translate requirements into scalable systems.
• Experience with data governance and integrations.

Responsibilities

• Set strategy and governance for CRM and sales systems.
• Lead CRM admin, data ops, support, and user enablement.
• Partner with Sales to improve processes, forecasting, reporting.
• Translate business needs into system requirements and automation.
• Maintain data standards for accuracy, security, usability.
• Oversee releases, integrations, testing, and change management.
• Ensure dashboards provide visibility into performance and trends.
• Collaborate with cross-functional teams across orgs.
• Improve user adoption through training and docs.
• Identify opportunities to simplify processes and reduce risk.

Skills

CRM leadership

Sales operations

Data governance

Stakeholder management

Cross-functional collaboration

Requirements translation

Communication

Education

Bachelor's degree in Business/IT

Tools

Salesforce

Sales Cloud

Tableau

Jira

Smartsheet

Asana

Pardot/Marketing Cloud

Jira

Smartsheet

Asana

Job description

At Switch, we don't just design, build and operate data centers- we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn't just about technology - the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world's most advanced digital infrastructure that powers the progress of humanity.

The Role: Director of CRM and Sales Systems

The Director of CRM and Sales Systems leads the strategy and operation of Switch's CRM and sales technology ecosystem. You will own the Salesforce roadmap, CRM governance, sales systems strategy, and data quality. You will lead the team responsible for CRM administration, systems support, data operations, and user enablement. Your work will help Sales and other go-to-market teams use reliable systems, processes, and data to manage performance and support revenue growth.

What You’ll Do

Set the strategy, roadmap, governance, and priorities for Salesforce and the broader CRM and sales systems environment.

Lead and develop the team responsible for CRM administration, sales systems, data operations, support, and user enablement.

Partner with Sales leaders to improve sales processes, pipeline management, forecasting, reporting, and productivity.

Translate business needs into clear system requirements, processes, automation, integrations, and technology solutions.

Establish CRM data standards that improve data accuracy, consistency, security, and usability.

Oversee system enhancements, integrations, releases, testing, and change management.

Set priorities across CRM and sales systems initiatives based on business needs, risk, resources, and expected outcomes.

Maintain dashboards and reporting that give leaders clear visibility into sales performance, pipeline, activity, and trends.

Work with Sales, Marketing, Finance, Engineering, IT, and other teams on systems and processes that cross functional boundaries.

Improve user adoption through training, documentation, communication, support, and ongoing system improvements.

Identify opportunities to simplify processes, automate manual work, reduce risk, and improve sales effectiveness.

What We’re Looking For

You make clear decisions about priorities, tradeoffs, resources, and risk.

You communicate technical and business needs clearly to different audiences.

You build reliable processes and follow through on commitments.

You work effectively across teams while maintaining clear ownership and accountability.

You use data and measurable outcomes to evaluate systems, processes, and business performance.

You anticipate risks and bring practical solutions forward.

You set clear expectations for your team and support people in developing their skills.

You keep the needs of system users and internal clients in mind when setting priorities and making decisions.

What You’ll Bring

Required

12+ years of relevant experience in CRM, sales operations, revenue operations, business systems, or a related field, including extensive management experience.

Significant experience managing Salesforce or a comparable enterprise CRM platform.

Experience leading and developing CRM, business systems, technical, or analytical teams.

Strong knowledge of B2B sales processes, pipeline management, forecasting, and sales performance.

Experience translating business requirements into scalable systems and business processes.

Experience with CRM data governance, data quality, reporting, analytics, and system integrations.

Experience leading cross-functional systems initiatives from requirements through implementation, adoption, and improvement.

Clear written and verbal communication skills, including the ability to translate between business and technical teams.

Preferred

Salesforce Administrator or related Salesforce certification.

Experience with Salesforce Sales Cloud and related Salesforce products.

Experience with sales or marketing automation platforms such as Outreach, HubSpot, Pardot, or Marketing Cloud Account Engagement.

Experience with Tableau or another business intelligence platform.

Experience with Jira, Smartsheet, Asana, or similar work-management tools.

Experience with CRM security, access controls, compliance, or internal controls.

Experience in a B2B, enterprise technology, or data center environment.

Experience with Agile, product management, or similar technology delivery methods.

If your experience aligns with the core requirements but not every preferred qualification, we encourage you to apply.

Why Switch?

A Culture of Karma - We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs - Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth - In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job - it's a mission. If you're ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.